Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 1, Problem 12PA
Summary Introduction
To determine: The items that are considered as a resource in the operations of a movie theater.
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A business focusing on increasing the efficiency of its operations is more directly addressing:
a. Consistent Quality
b. Low-Cost
c. Variety
d. Volume Flexibility
Which of the following items would be considered an input in the operations of a doctor’s office?a. Examination tableb. Nursec. Needled. Stethoscope
Which of the following statements best represents a concise definition of an operations process? It is a conversion activity that
Select one:
a. involves technical analysis
b. involves workers and equipment
c. transforms inputs to outputs
d. produces competitive advantage for the firm
Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most?
Select one:
a. Large numbers of customers
b. The physical location of an operation
c. Bright lights in the banking hall
d. Idle workers in the view of customers
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- A service system is a O a. Configuration of resources and technology to deliver intangible items O b. Configuration of resources and technology to deliver tangible items O c. Configuration of resources and technology to deliver physical items O d. Configuration of resources and technology to deliver goodsarrow_forwardWhich of the following would not normally operate as a service business? a.pet groomer b.lawn care company c.grocer d.styling salonarrow_forwardIf the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased. B. Work in Process Inventory has decreased C. Finished Goods Inventory has increased. D. Work in Process Inventory has increased.arrow_forward
- Usually, it takes days to offer a service in e.government. Select one: a. True b. Falsearrow_forwardWhat type of information system is shown in McDonald’s commercials where food ordering is done through a large touch screen?* Management Information System Executive Support System Decision Support System Transaction Processing Systemarrow_forwardWhich of these would be considered an intangible asset of a business? a chair inventory a tractor a patentarrow_forward
- One of the benefits of business process management is “enhanced process agility”. Which of the following isnot an appropriate example of this benefit?A. Payment through cash, credit card, or e-cash (e.g. GCash)B. Food delivery through FoodPanda, GrabFood, or Food NinjaC. Food service through dine-in, take-out, or deliveryD. None of the abovearrow_forwardOne of the benefits of business process management is “enhanced process agility”. Which of the following is not an appropriate example of this benefit? A. Payment through cash, credit card, or e-cash (e.g. GCash) B.Food delivery through Food Panda, Grab Food, or Food Ninja C. Food service through dine-in,take-out,ordelivery D. None of the above Which system development methodology allows the user to immediately use the system? A. Waterfall development B. Rapidapplicationdevelopment C. Agiledevelopment D. None of the abovearrow_forwardA department works one 8-hour shift, 250 days a year, and has these figures for usage of amachine that is currently being considered:ProductAnnualDemandStandard ProcessingTime per Unit (hr)Processing TimeNeeded (hr)1 400 5.0 2,0002 300 8.0 2,4003 700 2.0 1,4005,800Units of capacity needed = Processing time needed ___________________________ Processing time capacity per unit (5–3)Working one 8-hour shift 250 days a year provides an annual capacity of 8 × 250 =2,000 hours per year. Consequently, three of these machines would be needed to handle therequired volume:5,800 hours __________________ 2,000arrow_forward
- Looking at SQU hospital example, which of the following is not an input in the transformation process O a. Medicines O b. Recovered patients O c. Nurses O d. Doctors e. All are inputsarrow_forwardA manager would like to see reduction of the following operational measures, except A. Spoilage B. Number of customer complaints C. Queue time D. Manufacturing Efficiencyarrow_forwardWhich of the following operational decisions correspond(s) to the convenience component of the consumer utility function?Instructions: You may select more than one answer.a. When will the demand be fulfilled?b. How efficiently will the products or the services be delivered?c. What is the product or service to be delivered? d. Where will the demand be fulfilled?arrow_forward
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