John is developing the training program for employees at his company's newest fast food franchise in Moscow. In addition to training staff members on the appropriate food handling methods, John wants the employees in Moscow to follow the greeting protocol used in the United States for always saying hello and smiling at customers as they walk in the door. John is taking a(n). approach to training and managing the staff at the Moscow store. a. polycentric b. ethnocentric c. geocentric d. multicentric e. transcentric

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter16: Motivating Employees
Section: Chapter Questions
Problem 5DQ
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John is developing the training program for
employees at his company's newest fast food
franchise in Moscow. In addition to training staff
members on the appropriate food handling methods,
John wants the employees in Moscow to follow the
greeting protocol used in the United States for
always saying hello and smiling at customers as they
walk in the door. John is taking a(n) approach to
training and managing the staff at the Moscow
store.
a. polycentric
b. ethnocentric
c. geocentric
d. multicentric
e. transcentric
Transcribed Image Text:John is developing the training program for employees at his company's newest fast food franchise in Moscow. In addition to training staff members on the appropriate food handling methods, John wants the employees in Moscow to follow the greeting protocol used in the United States for always saying hello and smiling at customers as they walk in the door. John is taking a(n) approach to training and managing the staff at the Moscow store. a. polycentric b. ethnocentric c. geocentric d. multicentric e. transcentric
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