Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 7.2, Problem 9P
Summary Introduction

Interpretation: “Increasing the capacity of a resource ever increase the arrival rate to the resource” statement has been discussed.

Concept Introduction: Process flow is a diagram that operates the operation from very high level to the very detailed. This diagram helps to show the resources used for a customer to complete service. Suppose ABC doctor check multiple patients in their office and assign a nurse whose work is to handle the patient and maintain the record of the customer. Nurse and equipment used during checks these all are called resources.

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The Swanky Hotel provides room service for its guests. The process for room service begins with a room service manager who takes orders by phone at an average of 5 minutes per order. The manager then sends the order to the kitchen, where it takes an average of 16 minutes to prepare the food for each order. There are four chefs in the kitchen. If the customer requires a beverage (alcoholic or nonalcoholic), the room service manager sends the order to the bar at the same time the order is sent to the kitchen. It takes 3 minutes to fill the order by one bartender, and 80 percent of the orders require a beverage. When the kitchen and bar orders are both ready, a waiter will take them to the room and bill the guest. There are six waiters to provide the service, and each order takes 20 minutes for the waiter to complete. What is the capacity of the process, and what is the bottleneck? What is the throughput time of a typical order? Assume that on Friday evenings an average of 10…
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