EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 1, Problem 2DQ
Summary Introduction
Interpretation: Importance of
Concept Introduction:
Service management skills are significantly important for a person in the service industry. It is the ability to deliver the service in a professional manner in gaining customer attention as well as customer satisfaction.
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Include a summary of the requirements for training and certification, as well as some illustrations drawn from real-life scenarios.
Considering the job of a warehouse fulfillment associate who performs work in a large warehouse, sorting shipments and packing trucks. What measures might an employer take to design this job to make it efficient? What drawbacks or challenges might result from designing the job for efficiency?
Incorporate a summary of the necessary qualifications for training and certification, as well as some real-world examples.
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