EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Concept explainers
Question
Chapter 1, Problem 1PA
Summary Introduction
Interpretation: Business analytics helps to in making future decisions in operational areas of any organization by analyzing data.
Concept Introduction: Business analytics involves the process of predicting the future results by analyzing data such as click through rates, sales numbers, customer acquisition cost or any other relevant data.
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Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets). How might the organization have handled it better, and how could operations management have helped?
Rate the quality of your organization’s product/service with 1 as the as the lowest and 10 as the highest. Please expound on your rating.
Write an executive summary of what was discussed in Unit 4 about the new healthcare business or service line. It should also include the following information:
A unique mission statement
Vision statement
How will your business (product and services) benefit society?
Financial information
What assets are involved?
What debts?
Debt versus equity
Debt ratio
Financial cash flow
A synopsis of anticipated operational expenses (be sure to include items such as staffing)
A synopsis of anticipated revenue (Who is going to pay you? Are there regulations or oversight attached to the revenue stream?)
Summary of your future plans
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- In order for organization to improve and/or maintain performances in operations, many organizations carry out performances appraisals and evaluations of their staff. Outline and describe the basics guidelines for a good performance evaluationarrow_forwardNBC is a famous and old steel products manufacturing company. For the last several years, there has been a series of complaints from customers regarding the quality and features of the product; the attitude of the employees of NBC; and the availability of the product. But no one cares about the complaints. If asked, some employees try to say that it is a common nature of the customers and other employees blame each other and other departments for the situation. Revenue of the company has been turning from upward to stiff. With all these, the management is perplexed and looking for a direction to move. How do you assess the situation of the company? Explain the key factors which should be addressed for the improvement of the company. Make a list of the quality indicators which indicate the satisfaction level of the customer; satisfaction level of the employee; and growth of the organization.arrow_forwardGenerate (1) specific example of superior performance that you have seen as a customer, and generate (1) example of poor business practice. Why and how do some companies inspire world-class service, while others fail?arrow_forward
- Describe a service experience where operations related issues resulted in an service product that did not meet your expectations. Briefly describe the service product, your expectations and the experience, focused on the operational characteristics of services described in the two service presentations. Why do you think this failure occurred? do you believe is a common failure or an outlier situation? (100 words ) This needs to be somewhere where you work, like a service exerpeicne whereever you worked in a corporate/organization. Relating to Operations Managment. For example, service exerpeince realted to operations related issue...etc :) Thanksarrow_forwardSuppose that you were conducting a market analysis for a new textbook about technology management. What would you need to know to identify a market segment? How would you make a needs assessment? What should be the collection of services and products?arrow_forwardWhat do customer expectations have to do with service quality?arrow_forward
- Operational review procedures embrace the concept of conducting operations for economy, efficiency, and effectiveness. Provide a brief description of the ECONOMY aspect, and provide an example.arrow_forwardWhat exactly is product-service bundling, and what are the advantages for customers?arrow_forwardChoose a company that creates a product or offers a service that you are familiar. Using the company website and additional research, list the inputs that the company uses to produce outputs. Define the outputs created. After creating this list, discuss the additional functional units within the organization that are important to the final product. How important do you believe the quality of the operations management is to the final output? Explain your answer.arrow_forward
- What are the key components of a continuity plan, and how do they contribute to business resilience?arrow_forwardA managing director of a large company made the following statement: “To be successful in business, all you need is a customer. You don’t need any of those tight little academic concepts of how to manage. You don’t even need to solve all your problems or to be efficient. All you need is to find out what you do right for the customer you have already got and do more of it.” Assess the validity of this statement.arrow_forward
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