Which of the following is not a characteristic of a well-designed service system? Multiple Choice Robust User-friendly Cost-effective Puts customers in charge Effectively links "front office" with "back office"
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Which of the following is not a characteristic of a well-designed service system?
-
Robust
-
User-friendly
-
Cost-effective
-
Puts customers in charge
-
Effectively links "front office" with "back office"
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- TRIPBAM played a role in which of the four Customer Service Life Cycle stages? Requirements Acquisition Ownership Retirement Acquisition and Ownership only NOTE:PLEASE GIVE THE ANSWER WITHIN 2 HOURS THANK YOUMake a reflection about this topic given maximum of 300-400 words. Topic: Service QualityWhich of the following can NOT be classified as a consumer service? Architecture Telecommunications Restaurant Football match Airline
- 13 Network strategies are used to expanding the e-service range Select one: a. True b. FalseIn SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability? A-Assurance B- Reliability C- Responsiveness D- Empathy E- TangibilityRelevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…
- Services have to be produced and consumed at the same time. This is known as: Select one: a. Variability O b. Perishability c. Inseparability O d. IntangibilityThe first step in designing support services is to: * O Encourage customers to try new products Prevent brand dilution Survey customers to assess the value of current services and obtain ideas for new Add new services that will both delight customers and yield profits to the companyWhat could the company expect from each customer to return in revenue before unsubscribing (on average)? But in the margin? How much could the company spend on marketing to reach new customers? Monthly subscription per customer $3.900 Cost of production per customer $800 Cost of distribution per customer $1.300 Number of customers unsubscribe per month (average) 6%
- Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. Select one: a. True. b. False.Which service improves the most of client’s use of its capabilities and resources to achieve organizational objectives? Group of answer choices: Audit Compilation Review ConsultingWhich of the following are the correct attributes of Service Quality a. Tangibility, Assurance, Responsiveness, Reliability, Empathy O b. Responsibility, Assurance, Tangibility, Empathy Reliability O c. Responsibility, Assistance, Tangibility, Empathy, Reliability O d. Responsibility, assurance, Tangibility, Emotion, Repeatability