Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. Select one: a. True. b. False
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- The first step in designing support services is to: * O Encourage customers to try new products Prevent brand dilution Survey customers to assess the value of current services and obtain ideas for new Add new services that will both delight customers and yield profits to the companyMeans that the quality of services depend on who provides them as well as when, where and how they are provided: Select one: a. Tangibility b. Inseparability c. Variability d. PerishabilityWhich of the following aspects of goods and services can not be addressed by a standard: Select one: O Shape O Price O Quality O Safety
- Which of the following are the correct attributes of Service Quality a. Tangibility, Assurance, Responsiveness, Reliability, Empathy O b. Responsibility, Assurance, Tangibility, Empathy Reliability O c. Responsibility, Assistance, Tangibility, Empathy, Reliability O d. Responsibility, assurance, Tangibility, Emotion, RepeatabilityMake a reflection about this topic given maximum of 300-400 words. Topic: Service QualityServices cannot be seen and touched. This feature is called as: a. Inseparability b. Intangibility c. Perishability d. Heterogeneity
- Which of the different types of utility has to do with the value the consumer places on the service? Possession/Ownership Utility Form Utility Place Utility Service/Task Utility3- Which one of the following options describes the process for determining what and how a customer wants a product to perform? a. Customer complains b. Needs identification c. After sales service d. Customer loyaltyA firm’s value proposition communicates the benefits received from theproduct or service by customers. Therefore, the value propositionprovides the customer with which key piece(s) of information?
- Relevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…What is the result when sales exceed the cost to produce goods or render services? What is the result when cost to produced goods or render services is greater than the sales? A. Selling B. Revenue C. Benchmarking D. LossTRIPBAM played a role in which of the four Customer Service Life Cycle stages? Requirements Acquisition Ownership Retirement Acquisition and Ownership only NOTE:PLEASE GIVE THE ANSWER WITHIN 2 HOURS THANK YOU