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Market Orientation

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Marketing can be define as “the process of creating, distributing, promotion and pricing goods, services and ideas to facilitate satisfying exchange relationships with customers in a dynamic environment” (Pride et al. 2007). Marketing concept shows an organisation always try to provide goods and services to satisfy consumers’ needs and wants. It may help the organisation to achieve their goals. The evolution of marketing concept is from production orientation to sales orientation, continuously it becomes market orientation and societal market orientation (Pride et al. 2007). So, the purpose of this essay is to discuss what market orientation is and whether market orientation is sufficient for business success in the business world. This …show more content…

So, when all departments contribute together to create value for consumers, the process will become more effective and efficient while the products quality will increase (Slater & Narver March-April 1994). In addition, the employees should be treated as the “assets” of a company. This is because employees are always the one who have interaction with the customers. So, some big and success organisation like Walt Disney gives a staff training before they interact with customers (McChesney July 1997).

The statement shows “market orientation focusing on customers is sufficient for business success”. This is not a statement that can be agreed by all marketers. Although customers will always be the main focus for all company, but once a company did not pay attention with what their competitors do, and confirm is the company interfunctional always going smoothly, the company can being success in short-term, but for a long-term business, it will always facing some problem. For an example, Johnson & Johnson is a well-known health care product. The successful reason of Johnson & Johnson can be found in their credo.
They care with their products’ quality but at the same time they also care about their cost to maintain their price at a reasonable level. Besides, they also care about their employees. They make sure that their employees’ working conditions are safe and clean; they respect them, and help their employees to fulfil their family responsibilities

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