In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.
- a. A college
- b. A fast-food restaurant
- c. A library
a)
To define: The customers, service produced, suppliers, and the primary process flows of a college.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a college:
The primary service provided by a college is delivering information to the students through courses. Information flows, student flows, and instructor flows are the primary process flows of a college. Facilities, foods, utilities, and lab equipment providers are the suppliers.
b)
To define: The customers, service produced, suppliers, and the primary process flows of a fast food restaurant.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a fast-food restaurant:
The primary service provided by a fast food restaurant is to deliver food quickly in a pleasing environment. Material flows, information flows, and customer flows are the primary process flows of a fast food restaurant. Food and support services would be provided by the suppliers.
c)
To define: The customers, service produced, suppliers, and the primary process flows of a library.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a library:
The primary service provided by a library is to provide access to magazines, DVDs, books, and internet services. Attaining, sorting, storing, delivering, and providing access to internet are the primary process flows of a library. Books, electronic references, and software would be provided by the suppliers.
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Chapter 6 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
- Describe the significant process strategy decisions and their effect on operations.arrow_forwardUse the graph to answer the following question: INV B - o A C ROP TIMEarrow_forwardThe managing director of a consulting group has the accompanying monthly data on total overhead costs and professional labor hours to bill to clients. Complete parts a through c. Overhead Cost Billable Hours $ 365,000.00 3000 $ 400,000.00 4000 $ 430,000.00 5000 $ 477,000.00 6000 $ 560,000.00 7000 $ 587,000.00 8000 a) Develop a trendline to identify the relationship between billable hours and overhead costs. b) Interpret the coefficients of your regression model. Specifically, what does the fixed component of the model mean to the consulting firm? c) If a special job requiring 1000 billable hours that would contribute a margin of $38,000 before overhead was available, would the job be attractive?arrow_forward
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- Explain the major process strategy decisions and theirimplications for operations.arrow_forwardDiscuss TWO (2) factors that influence the decision in determining which process technology to be used to improve operational efficiency. Provide with relevant real life companies as the examples.arrow_forwardUnderstand the process structure in services and how to position a service process on the customer-contact matrix.arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,