Which of the following is true A O Communication is not essential in building customers' loyalty B. O Communication is paramount when determining and understanding the needs of the customers Communication between departments is not advisable when there are conficts between individuals D. O Customers feedbacks is not part of customers communication process Employee empowerment includes the following except A O Engaging employees in the thinking process of an organization in ways that matter. B. O Having input that is heard and used, and it means giving employees ownership of their jobs CO Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties
Which of the following is true A O Communication is not essential in building customers' loyalty B. O Communication is paramount when determining and understanding the needs of the customers Communication between departments is not advisable when there are conficts between individuals D. O Customers feedbacks is not part of customers communication process Employee empowerment includes the following except A O Engaging employees in the thinking process of an organization in ways that matter. B. O Having input that is heard and used, and it means giving employees ownership of their jobs CO Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties
Chapter16: Managerial Communication
Section16.2: Types Of Communications In Organizations
Problem 2CTQ: How would you communicate to a colleague that is sending too many FYI e-mails, sending too may...
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Transcribed Image Text:Which of the following is true
A O
Communication is not essential in building customers' loyalty
В. О
Communication is paramount when determining and understanding the needs of the customers
C. O
Communication between departments is not advisable when there are conficts between individuals
D. O
Customers feedbacks is not part of customers communication process
Employee empowerment includes the following except:
A. O Engaging employees in the thinking process of an organization in ways that matter.
B. O Having input that is heard and used, and it means giving employees ownership of their jobs
C. O Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority
D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties
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