3. In a KAI (Indonesian Railways) company, it is known that there is a problem with the dissatisfaction of KAI passengers with its services. The following is data from 75 consumer complaints regarding the services obtained KAI Passenger Complaints Number of Complaints Pillows & Blankets not clean (smelling) 12 Lack of Staff (Cleaning & Food Waiter) 4 The seat is not comfortable 23 Food & Beverage menu is less varied 34 Limited Baggage 2 Draw a fishbone diagram that provides details on the reasons why car customers are dissatisfied with the service provided. Use Pareto analysis to examine the KAI passenger complaint data. What can you conclude from the analysis that has been done?

3. In a KAI (Indonesian Railways) company, it is known that there is a problem with the dissatisfaction of KAI passengers with its services. The following is data from 75 consumer complaints regarding the services obtained KAI Passenger Complaints Number of Complaints Pillows & Blankets not clean (smelling) 12 Lack of Staff (Cleaning & Food Waiter) 4 The seat is not comfortable 23 Food & Beverage menu is less varied 34 Limited Baggage 2 Draw a fishbone diagram that provides details on the reasons why car customers are dissatisfied with the service provided. Use Pareto analysis to examine the KAI passenger complaint data. What can you conclude from the analysis that has been done?

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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