What is a good or service that charges different rates on different groups of people (e.g., gender, age, income class)? Discuss why the difference in charge exists.
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What is a good or service that charges different rates on different groups of people (e.g.,
gender, age, income class)? Discuss why the difference in charge exists.
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- When the value of a loyal consumer (VLC) business segment is high, can quality products and services be offered at premium rates to these customers? Can they be allowed less service if their VLC is low? ExplainWhat are some of the key reasons that a customer remains loyal to a product, a service, or an organization? Give an example of your loyalty to a product, a service, or an organization.This is the value of goods and services that are given up in order to obtain an alternative good or service O Need O Scarcity O Want O Opportunity Cost
- The following are factors that should be considered in determining whether products or services are related in business segment except the nature of products or services nature of production processes type or class of customers for the products or services the location of the productsDescribe in your own words the key dimensions of service setting that condition consumer response.Think of a type of customer that you know reasonably well. Try to identify some unmet needs of this type of customer and to think of some new features of the products and/or services they purchase that would excite them. Why do you think these features are not being offered? This is a discussion question
- In what specific ways do you see technology impacting customer service?All of the following are likely to be found on a team that is charged with selling to equipment manufacturers or supply chains EXCEPT: salespeople technical specialists field engineers creative directorThink of a type of customer that you know reasonably well. Try to identify some unmet needs of this type of customer and to think of some new features of the products and/or services they purchase that would excite them. Why do you think these features are not being offered?
- Is there something unique or distinctive about the product or service that separates it from substitutes and competitors?Do customers ask different types of questions with regard to products (warranties, guarantees, etc.) when they have construction done, or are these questions more similar to the questions consumers ask when purchasing expensive consumer goods (cars, computers, etc.)?Select two service firms. First one is a low-contact service firm and second one is high-contact service firm. Which of these two approaches are more suitable in extending customer satisfaction and why?