The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you build an effective team after this incident?
The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you build an effective team after this incident?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Scenario 1: The Restaurant
You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There
are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention
that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of
this, other employees take time to talk to their customers as well so they’ll serve less people. This caused
a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed
that her customer is one of your VIP customers.
QUESTION 1: How will you build an effective team after this incident?
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