Homework Help is Here – Start Your Trial Now!
Business
Marketing
The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____.     contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the survey

The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____.     contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the survey

Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
See similar textbooks
icon
Related questions
Question

23

The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____.

 
 
  • contact the respondents and talk with them individually
  • keep things as they are since customers are happy with the product and price
  • figure out a way to get customer wait time decreased
  • meet with staff to talk about the survey
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning
SEE MORE TEXTBOOKS