It refers to aspect of customer service that allows employees to take care of customer problems immediately without having to consult superiors.
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- Opertion Management No handwritten solution. Maitain quality and accuracy in your answerChapter 9: Privacy and Customer Feedback Who owns a customer’s information? Who should profit from it? How would that work?Assuming you are on the phone with a customer, how would you respond in each of the following scenarios. How should you ask this question when you need the customer's name? What is the most effective way to ask a question when you have forgotten the name of the customer? What is the most effective way to ask about the customer's address when you need it?
- There is relationship between the satisfaction of a service provider's contact employees, and the satisfaction of its customers. O no O an inverse O an indirect O a directWhich of the following is a Promoting the organization’s products or services is a responsibility of the: Group of answer choices A: Fulfilling a customer order B: Identifying a customer D: Creating an invoice E: Hiring an employeeCustomer Relationship Management 1. In your own words, explain the purpose and function of a CRM system. 2. In your own words, discuss why a business needs a CRM System. 3. In your own words, discuss two potential issues that a business may encounter when implementing or upgrading the CRM system 4. Outline the benefits of the CRM system and the areas of the business it can help manage
- Assume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. As part of your mandate, you are required to write a report to the board of directors clearly explaining the sins of service/poor service that they are not aware of that is possibly happening in the business unit.Businesses looking to utilize information systems must O enhancing interfaces with suppliers and customers O transforms the business by automating the process O do business process re-engineering O All of theseWhy is it critical to ensure that there are no data entry errors while using an e-commerce website?
- Customer support is a challenging and rewarding job, but it can also be stressful and overwhelming when you have to deal with multiple customer complaints at the same time. How can you prioritize your tasks and handle each issue effectively without losing your cool or compromising your quality of service?Service organizations display the following characteristics, except that: A. They create more jobs than do manufacturers. B. They employ more people than do manufacturing concerns. C. They carry larger inventories than do manufacturing concerns. D. They account for more than half of all goods and services produced.The risk and vulnerability of sensitive data are far greater in a network/internet environment. As a DBA, your responsibility is to protect all elements of the system and address security issues. Elaborate on any four dimensions of system security.