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Explain the logic behind these two quotes:
1) "A complaint is a gift" and
2) "The customer who complaints is your friend".
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- 32) Which threat may occur when a professional accountant may be deterred from acting objectively by threats, actual or perceived? a) Self-review threats b) Self-interest threats c) Intimidation threats d) Advocacy threatsImagine you are the managing director of a full service restaurant. One day you receive a complaint letter from a guest reporting s/he was not satisfied with the follow up regarding their criticism of being overcharged in one of your restaurants. 1. Why was the complaint made? Discuss.Given appropriate circumstances, damages for a breach of contract may be claimed for (select the most appropriate answer): Select one: a. Disappointment b. All of these answers c. Expectation loses d. Personal injuries
- James is a Wells Fargo employee. His manager saw him parking illegally in a loading zone once, so he assumes James must have engaged in fraudulent account activity. Which of the following perceptual errors did his manager make? A) contrast effect B) central tendency C) halo effect D) leniency E) recency effectSome organizations choose to install a software on their employees' computers that blocks access to certain Web sites that contain materials deemed inappropriate or offensive. This action is illegal and unethical. Select one: O True O False NEXT PAGE PAGE[Band-Aid] Megan and Emily oversee the Band-Aid sales of a large chain retailer where 200 million consumers shop nationally. They are trying to gauge how their sales in Florida compare to the industry on a national level. Band-Aid has national sales of $100 million and the adhesive bandage category overall has national sales of $150 million. In the retailer's Florida stores their Band-Aid sales are $7M, bandage category sales are $13M, and 15 million consumers shop at this chain. Based on the Florida BDI and CDI, Meghan and Emily should: O Stop investing in the sale of all bandages in Florida, as there is a poor outlook O Research the reasons why Band-Aids are performing so poorly in Florida O Continue to invest in marketing Band-Aids in Florida; there is great potential O Invest in Band-Aids but monitor the category closely because in Florida CDI is below the national average O Stop selling Band-Aids in Florida, but keep selling other bandage brands
- Ria (a data collection assistant) has encountered the following field situations while collecting data. She had an excessive rate of refusals in in-home personal interviewing.At the end of the interviews, many respondents asked if they had answered the question correctly.While validating the field work, a respondent reports that she cannot remember being interviewed over the telephone, but Ria insists that the interview was conducted. Comment on the situations and make recommendations for corrective action.It was a startling discovery. The staff at Baring Futures Singapore pried open a drawer always kept locked by Nicholas Leeson in February. “There was a stack of paper, “recalls visiting official Tony Railton, senior clerk for futures and options settlements at Barings group headquarters in London. “There were holes in some.” London manager Brenda Granger says she saw what looked like a “fraudulent document.” And Barings settlement director Tony Gamby remembers finding “some cut-and-paste material” and a “letter with a scissor-cut around the signature.” These were some of the clues that the three Barings employees provided Bank of England investigators. The results of that probe were finally released last month. The report mainly blames Leeson, 28, for Feb 27 collapse of 233-year-old Barings, Britain’s oldest merchant bank. Because of limited access to Barings documents in Singapore, the investigators say, they could not shed light on the most disturbing questions. Among them: Was the…Sahar was not satisfied with the reply she received from Diam after she submitted a claim to contest her high water bill for the month of April. As a result, she wrote back to Diam to explain why she deserves a more satisfactory response. In this scenario, Sahar wrote a: * A-persuasive request for action B- persuasive presentation of ideas C- persuasive claim and request for adjustment D-persuasive sales and marketing message E-persuasive performance review
- “If an employer plans to require its employees to get a COVID-19 vaccine, it should develop a written policy," Develop a sample policy as a guide for employees to take the covid 19 vaccine.Violating a "no smoking" rule in one part of the company may justify a lesser penalty than would violating it in another part. Is this true?Peter, a marketing executive for a toy company, receives a text message from the vice president of an advertising agency offering $20,000 in cash if Peter will help the ad agency to win contracts. Since Peter’s company already works with the agency frequently, he doesn’t see the harm and accepts the vice president’s offer. Discuss the main ethical issue involved in this scenario as well as the measures the toy company could take to prevent it. Please help me with this question; note the answer must be given in form of an informative paragraph not jsut a sentence or two. Thanks a lot for your help