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Calculate the customer lifetime value (CLV) given a customer margin of $40, customer retention of 80%, and discount rate of 5%.
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- In that case, how would you describe the continuous customer focus?Make a recommendation Based on a clear and compelling rationale for choice, recommend one of the two proposed solutions, which should best address Hālau Online’s main problem.A regional pizza chain contracts you to analyze how it compares to competitors. You recommend surveying its customers using the Fishbein multi-attribute model. When the results come back, the pizza shop chain is surprised to see that it scored low on convenience and variety. Why is it important to use the Fishbein multi-attribute model? A) The pizza shop can decide to not promote its different menu items since variety ranked low. B) The pizza shop can run promotions on its current menu items to draw more customers. C) The pizza shop can increase the number of ways it markets to its customers. D) The pizza shop can better position itself to change customer attitudes about its products’ and services’ features.
- Hi, I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor's performance metrics are below. Thank you,Because the short-term customers can be very profitable, it is clear that loyalty is not the only one path to profitability. A)True B)FalseWhat is required to provide superior customervalue?
- What is customer delivered value? Explain the different types of value expected by customers.Currently, our team makes scheduled check-in calls to customers after they go under contract with the Partner Agent we’ve matched them with. These calls serve three purposes: Receiving feedback on the performance of the agent with the customer, and intervening if there are any issues. Pitching the customer on our Friends & Family referral plan, in which they can receive a $200 Amazon gift card for referring a customer who sells with Clever. Encouraging the customer to leave us a five star review. Instead of calling the customer after their transaction goes under contract, we could call them after their transaction closes. This means calling them when the transaction is 100% finalized, instead of when it is near the finish line but not quite complete (under contract) What do you see as the pros and cons of calling the customer at under contract versus after closing, taking into account the three goals stated above? How would you go about testing the success of calling at under…Below are a number of slogans used for advertisement. Which dimensions of customerutility do the slogans emphasize?a. We build lenses uniquely to the needs of your eyes.b. Get your burger in 1 minute or less—otherwise, you eat free.c. We match any price in town.d. Our dealership network provides service, wherever in the country you may be.e. The fastest Internet in the nation.
- Please answer questions number 8 full answer provide.a) Rating from customer surveys b) Cycle time to resolve customer complains c) Unit customer cost d) Return on investment e) Employee satisfaction ratings f) Percentage of defective units g) Post purchase costs h) Time to market (from start to finish) i) Suggestion implemented per employee j) Customer profitability k) Percentage of revenues from new products l) MCE Classify each measure according to the following: Perspective Financial or Non-financial; Subjective or Objective; and External or Internal. When the perspective is process, identify which type of process: Innovative, operation, or post-sales service.What do you think are the characteristics of a good customer service? Customers are vital component of businesses, why do you think customers are important?