Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 3.0 per hour. It will take Benny an average of 14 minutes to give a haircut. Based on these figures, find the following: a. The average number of customers waiting. Note: Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places. Average number of customers waiting b. The average time a customer waits. Note: Round your answer to 2 decimal places. Average waiting time minutes
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- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following: Part (a): The average number of customers waiting. Arrival Time, λ =2 customers per hour Service Time, μ = 20 minute, or 60/20= 3 customer per hour Lq = (2)2 / 3*(3-2) = 1.333 customers Part (b): The average time a customer waits. Wq= 1.333/2=0,665 \~ 0,67 or 40 minutes Part (c): The average time a customer is in the shop. LS = 2/ 3-2 =2 customers. WS = 2/2 = 1 hour Part (d): The average utilization of Benny’s time. P= λ/ μ = 2/3=0,666 percent ~ 0,67 % Benny the Barber (see Question 1) is considering the addition of a second chair. Customers would be selected for a haircut on a FCFS basis from…Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 4.0 per hour. It will take Benny an average of 11 minutes to give a haircut. Based on these figures, find the following:a. The average number of customers waiting. (Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places.) b. The average time a customer waits. (Round your answer to 2 decimal places.) c. The average time a customer is in the shop. (Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.) d. The average utilization of Benny’s time. (Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.)
- 92 Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 2.5 per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following: a. The average number of customers waiting Note: Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places. b. The average time a customer waits. Note: Round your answer to 2 decimal places. c. The average time a customer is in the shop. Note: Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following a The average number of customers waiting b. The average time a customer waits.Melanie is the manager of the Clean Machine car washand has gathered the following information. Customers arriveat a rate of eight per hour according to a Poisson distribution.Th e car washer can service an average of ten cars per hour withservice times described by an exponential distribution. Melanie isconcerned about the number of customers waiting in line. She hasasked you to calculate the following system characteristics:(a) Average system utilization(b) Average number of customers in the system(c) Average number of customers waiting in line
- Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ?=?=Lq=L=Wq= hW= hPw= (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is than the desired wait time, so the goal met. What action do you recommend? (Select all that apply.) Increase the mean service rate.Decrease the mean service rate.There is no need to change the current operating parameters.Hire another…Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following:a. The average number of customers waiting.b. The average time a customer waits.c. The average time a customer is in the shop.d. The average utilization of Benny’s time.A small town with one hospital has 4 ambulances to supply ambulance service. Requests for ambulances during nonholiday weekends average 0.70 per hour and tend to be Poisson-distributed. Travel and assistance time averages 2.50 hours per call and follows an exponential distribution Use Table 1. a. Find system utilization. (Round your answer to the nearest whole percent. Omit the "%" sign in your response.) System utilization % b. Find the average number of customers waiting. (Round your answer to 3 decimal places.) Average number of customers c. Find the average time customers wait for an ambulance. (Round your answer to 3 decimal places.) Average time hour d. Find the probability that all ambulances will be busy when a call comes in. (Round intermediate calculations to 3 decimal places and final answer to 2 decimal places.) Probability
- McBurger’s fast-food restaurant has a drive-through window with a single server who takes orders from an intercom and also is the cashier. The window operator is assisted by other employees who prepare the orders. Customers arrive at the ordering station prior to the drivethrough window every 4.5 minutes (Poisson distributed), and the service time is 2.8 minutes (exponentially distributed). Determine the average length of the waiting line and the waiting time. Discuss the quality of the service.Sunset Airlines is concerned about the level of service for its check-in procedure. Currently, a single clerk spends an average of 3 minutes per passenger checking luggage and issuing boarding passes. Passengers arrive at the rate of 15 per hour. Make all the assumptions of M/M/1 model. Submit your answers to the following questions. Show your work. (a) What is the utilization of the clerk? (b) What is the average number of passengers in service? (c) What is the average number of passengers in the waiting line? (d) What is the average waiting time in line of a passenger? (e) What is the average time spent in the system of a passenger? (f) What is the average number of passengers in the system? (g) What is the probability of having more than 2 passengers in the system? (h) What is the probability of having no passenger in the waiting line? (i) If the clerk is replaced by a self-serve ATM with a constant service time of 3 minutes, what would be the average waiting time in line of a…A new customer walks into SLC Barber Shop every 60 minutes on average, with a standard deviation of the interarrival times being 60 minutes. At SLC Barber Shop, the average service time is 30 minutes, with a standard deviation of service times being 45 minutes. 1.What is the demand for SLC Barber shop in [customer/minute]? 2.What is the average waiting time of a customer in minutes?