A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of 2.0 per minute. In serving themselves, customers take about 25 seconds, exponentially distributed. (a) How long would you expect it to take to get a cup of coffee, including waiting time? (b) If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 25 seconds, how long would you expect it to take (in minutes) to get a cup of coffee, including waiting time?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
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A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a
Poisson distribution at the rate of 2.0 per minute. In serving themselves, customers take about 25 seconds,
exponentially distributed.
(a) How long would you expect it to take to get a cup of coffee, including waiting time?
(b) If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 25
seconds, how long would you expect it to take (in minutes) to get a cup of coffee, including waiting time?
Transcribed Image Text:A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of 2.0 per minute. In serving themselves, customers take about 25 seconds, exponentially distributed. (a) How long would you expect it to take to get a cup of coffee, including waiting time? (b) If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 25 seconds, how long would you expect it to take (in minutes) to get a cup of coffee, including waiting time?
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