28 please help me all info is there Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 97 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 144 customers per hour. Use Exhibit 4.6 Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone? Note: Round up your answer to the next nearest whole number

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter1: An Overview Of Strategic Marketing
Section1.2: Dollar Shave Club: The Company For Men
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28 please help me all info is there

Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 97 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 144 customers per hour. Use Exhibit 4.6 Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers.
b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?

Note: Round up your answer to the next nearest whole number

 

Relationship between the Rate of Service Utilization (p)
and Service Quality
Mean arrival
rate (2)
Fone of nonservice.
All
Critical
JAMIE
Zone of service
Mean service rate (p)
- 100%
p=107
exhibit 4.6
Transcribed Image Text:Relationship between the Rate of Service Utilization (p) and Service Quality Mean arrival rate (2) Fone of nonservice. All Critical JAMIE Zone of service Mean service rate (p) - 100% p=107 exhibit 4.6
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