1.What are the major steps involved in developing a KM strategy? What sorts of information is needed to recommend a KM strategy to an organization? List the major categories of stakeholders who should be involved in the strategy formulation process. 2.Why is it important to conduct an audit before eliciting stakeholder objectives? 3.Compare and contrast the three KM metrics of benchmarking, Balanced Scorecard, and house of quality. What are their major advantages and major drawbacks in monitoring progress toward strategic KM and business goals? *References are requested at least 3 write the number of the question before the answer please

1.What are the major steps involved in developing a KM strategy? What sorts of information is needed to recommend a KM strategy to an organization? List the major categories of stakeholders who should be involved in the strategy formulation process. 2.Why is it important to conduct an audit before eliciting stakeholder objectives? 3.Compare and contrast the three KM metrics of benchmarking, Balanced Scorecard, and house of quality. What are their major advantages and major drawbacks in monitoring progress toward strategic KM and business goals? *References are requested at least 3 write the number of the question before the answer please

Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 5.3SD: Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling...

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Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?
Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
B. Construct an EFE Matrix for IU’s business school using the five steps as follows: 1. List key external factors as identified in the external-audit process. Include a total of 20 factors from both the opportunities and threats. 2. Assign to each factor a weight from 0.0 (not important) to 1.0 (very important). These weights show the relative importance. The total of all the weights should equal 1.0. 3. Assign a 1-4 rating to each factor to indicate how effective the firm’s current response strategy is: 1= the response is poor, 2 = the response is average, 3 = the response is above average, and 4 = the response is superior. 4. Multiply each factor’s weight by its rating to get a weighted score. 5. Sum the weighted scores for each variable to determine the total weighted score for the organization.
what help using strategic alignment model (SAM) in studies to uderstand ??
Construct an EFE Matrix for IU’s business school using the five steps as follows:1. List key external factors as identified in the external-audit process. Include a total of 20 factors from both the opportunities and threats.2. Assign to each factor a weight from 0 to 1. These weights show the relative importance. The total of all the weights should equal 1.3. Assign a 1 to 4 rating to each factor to indicate how effective the firm’s current response strategy is.4. Multiply each factor’s weight by its rating to get a weighted score.5. Sum the weighted scores for each variable to determine the total weighted score for the organization.
CASE SUMMARY: Retailers commonly track customer's shopping patterns and target them with special offers. For example, PTS an Extra care card that, when swiped at checkout applies discounts to purchases and provides rebates called Extra Bucks to be used as cash on future purchases. Behind the scenes, PTS has gathers data on customer’s purchases and using aggregated data to target individuals with special offers. Customers who have not recently shopped may may receive a discount in the mail or an online offer to incentive them to return. Frequent shoppers can scan their Extracare cards to get discounts and offers in the store. Questions Is it right for marketers to track consumer purchases? (Explain.) Should consumers be concerned with what information is being used? What are other examples of marketers using data collection to sell products? Is it ethical?
Explain benchmarking.
Activity 2: KWL Chart Direction: using the KWL chart, Write what you know about marketing. Write in the What I Know column. Write the things that they want to know in the What I Want To know column in the form of questions. Once done, Please fill the column What I Learned of the things that have added to your knowledge in marketing using the picture below. Please Answer it shortly.
Review the Case Study: East Chestnut Regional Health System document. Assume you are the Marketing Manager for East Chestnut Regional Health. Upper management has requested you prepare a Current Situation/SWOT Analysis summary for them. Conduct a Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis on the organization, using the SWOT Analysis Worksheet for your analysis. Consider the following in your analysis: ● Current internal product and service strengths and weaknesses Current competition • Current or potential opportunities that exist in the external environment and their impact on the organization Current or potential threats in the external environment and their impact on the organization ● Prepare a 500-word Current Situation/SWOT Analysis Summary of your analysis in which you answer the question, "Where are we now as an organization?" Include the following in your Current Situation/SWOT Analysis Summary: • 3 key strengths of the organization on which it can build…
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This question is based on "Sustainability at Millipore" by Michael W. Toffel. Discuss the lessons learned from this program in sustainability - its successes and its challenges. Using this experience as a foundation, provide the major components of a future program, -- its potential successes and the significant obstacles it will need to overcome. In your report, present an analytical focus, one which critically analyzes the sustainability initiative and provides an honest assessment of the pros and cons of your proposed strategies.
Non-financial performance indicators Identifying the critical success factors of a business is a key element in determining the non-financial performance indicators. Select an organization that you are familiar with, define the organization’s objectives, and identify two (2) critical success factors, and recommend one non-financial performance indicator, which must be measurable (expressed in a numerical formula). Note: the organization could be a business, a restaurant, a shop, a school club, as long as the organization’sobjectives are clear.