Unit 201
Manage own performance in a business environment
1.1 Outline guidelines, procedures codes of practice relevant to personal work
There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms as well as many other procedures. All of the relevant procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary.
1.2 Explain the Purpose of
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Any technical fault that involves your computer you should report this to your computer technician if your company has one. Large companies usually have a team of technicians to help solve various problems. Things like photocopier running out of paper use your brain and fill the paper tray yourself with the correct size and type of paper. If there is a jam, try and resolve this yourself without creating danger or ask somebody who knows how to fix this. If someone is required but not available or if you are having trouble tracking them down, the best thing to do is direct the query to the next person in line.
1.9 Describe ways of seeking assistance with getting help to resolve problems
-Determine the severity of the problem.
How serious or relevant is the problem to the work environment? To you, the individual involved? Again, is it important enough and worth tackling? Less serious work-related problems might include minor inconveniences and annoyances in the work environment, such as supplies required are out of stock, the copy machine wasn't refilled with paper, and so on. Often these types of problems can be easily addressed by communicating concerns with the individual involved. Sometimes minor inconveniences and annoyances are brushed aside and ignored -- and sometimes should be. Work-related
| The customers would be influenced because if the company are financially struggling the customers are there only hope to stay profiting. If the company was to go bust it means customers will no longer be able to shop there. The customers would be an external stakeholder, they can get information by advertisements and even check their annual report on the businesses website.
Telephone – A telephone maintains a few different features rather than just receiving and making calls. At work the phones that we use are often different to
1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
There are several different types of business ownership which are most commonly used in business’ and company’s today, these include; Co-operative which is a business owned by its employees, Partnership which is a business owned by between 2 and 20 people, Private limited which is a business owner by a small groups of people who have shares and a Public limited business is owned by private individuals by shares bought and sold on the stock market. A charity is a business with the purpose to help the public, the government is a business owned by the government and lastly a sole trader which is a business owned by only one person.
To organize and prioritize the current and future projects in the pipeline in a way that fits into the PMB budget of $5B, and ensures projects that increase sales, growth, and stockholder value are of top priority, whereas projects that are not beneficial are either put on hold or discarded.
Question 4- Identify sources and types of information and advice available in relation to employment responsibilities and rights. (1.1.4)
ABA is a scientific process of examining what causes and maintains behaviour, in order to bring about positive change.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
Please note that this Assessment document has 8 pages and is made up of 7 Sections.
The financial department have been asked to carry out analysis all invoices from the past year to provide data on where wastage is taking place.
A way of doing this task efficiently would be to keep a log setting out of the roles that you and the other members of the team have within the team in which you are working as a part of.
M1 - Compare the purposes of the different documents used in the selection and recruitment process
The purpose of guidelines, procedures and code of practice that are relevant to work is so you know how work is supposed to be done, what is expected and so you do not make mistakes. Having a code of practice establishes an agreement between colleagues which can help to minimise any mistakes, risks, problems or bad performance in the workplace.
Strategies to diagnose and troubleshoot such problems are usually conducted by having the customer recall everything that he or she did before and after the problem occurred. This can help narrow down what exactly the problem is. Asking questions about what exactly the customer is trying to accomplish at the time can also help narrow down the problem. After discovering the problem, the support person is able to research the solution and ask the customer to follow through step-by-step as he or she instructs them how to complete the procedure to solve the problem. For beginner and intermediate users, it is a good suggestion for the support person to give details and lengthier explanations with each step so it is easier for the customer to understand and follow along without any further problems. After fixing the problem, the support person should assist the customer by teaching him or her how to complete the procedure correctly to avoid any further errors, again by being more specific with the instructions for beginner and intermediate users. When the problem is solved and fixed and the user is knowledgeable on how to complete the procedure the next time without any help, the support person should assume the user does not know about the help menu included in the program and its capabilities to assist them with errors.
When there is a fault to report there are ways to report the error or problem you can email, phone, talk face to face or if the IT support staff have a form on their website you can fill in a form on it for the IT support know that there is a problem with that computer or a different computer.