EME2036 - MANUFACTURING AND OPERATIONS MANAGEMENT
Lecturer: MR JAMIL BIN HASHIM
Title: 17. ISO 9001 Quality Management System
Trimester 3 2010/11 No | Name | Id | 1 | CHUAH KIM SAN | | 2 | SOON JAN FEI | | 3 | CHAN JUN YU | | 4 | KOK ZIH FONG | | 5 | TAN WEN JUN | | | | | | | |
Title: ISO 9001 Quality Management System
Acknowledgements
We would like to thank our Manufacturing and Operations Management lecturers, Mr Jamil bin Hasim and Ms How Heoy Geok for all the patience and guidance given to us throughout our research.
Besides that, thanks to each group members for their precious time and fantastic team work. They were present in every meeting, dedicated in gathering
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These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.
The eight quality management principles are defined in ISO 9000:2005, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. The eight quality management principles are: * Principle 1: Customer focus * Principle 2: Leadership * Principle 3: Involvement of people * Principle 4: Process approach * Principle 5: System approach to management * Principle 6: Continual improvement * Principle 7: Factual approach to decision making * Principle 8: Mutually beneficial supplier relationships
Applicability
ISO 9001:2008
ISO 9001:2008 has been developed in order to introduce clarifications to the existing requirements of ISO 9001:2000 and to improve compatibility with ISO 14001:2004. ISO 9001:2008 does not introduce additional requirements nor does it change the intent of the ISO
Quality Objectives - The quality objectives define measurable goals relative to the company's quality management system. Requirements on the quality objectives are in ISO 9001:2008 section 5.4.1.
NDY will utilize existing system of quality control to ensure that required services are being provided as per the Contract requirements; that these services are of professional quality; that outcomes are being met; and that clients are satisfied with the services received. NDY has a long history of providing services to at-risk /high-risk youth and low-income families with grant funds, including foundation, federal, state and county funding sources and the agency has a system in place to guarantee service compliance and goal attainment. Utilizing sound evaluation research methods, NDY routinely conducts both process and outcome evaluations of all programs. In addition to complying with all Contract-related reporting requirements, NDY will implement an internal monitoring process. Our process evaluation methods include periodic detailed case audits, random service provision observations, weekly case presentations, and continual monitoring of client goals and objectives by staff and supervisors.
People, in general, have certain expectations of a health care organization. The main one, I believe, most people would agree with is to have standards to provide low-cost effective quality care. This is often presented in the principal foundation of an organization’s model of health care, embedded and established in the infrastructure of the organization. These models are responsible for the approaches of an organization’s performance, quality assessments, and quality management. As an employee of Avon hospital, a Cleveland Clinic (CC) health system hospital, I stand by their model set forth by their six fundamental beliefs and values of quality, integrity, compassion, collaboration, service, and innovation, which is the source of the
(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
Total Quality Management and ISO 9000 are two very similar processes that overlap each other. A business will often be doing both in sync with each other because they have so many of the same key elements and thrive upon so many of the same success factors.
For the third and fourth tools, Yell used and achieved standard regulation from ISO 9000 and ISO 14000. Description of ISO 9000 is an internationally recognized quality standard to create and maintain quality assurance system in design, development, production, installation, and servicing for all types of organization, in many industries. In addition, it contains rules and regulations about practicing in good management, where it can recognize the basic discipline and give criteria to make sure that services and products meet customer needs and requirements. As a conclusion, it can help the company to deal with customer orders, stock control, purchasing, service provision and service delivery. Whether ISO 14000 is an internationally recognized act for create and maintain environmental management system which is suitable for all types of organization as well. The purpose of the standard is to reduce the pollution and waste of production from the company. As a conclusion, it can avoid the company being sued in the future because of negatively effect to the environment.
On the other hand, ISO 13485 is similar to ISO 9001 but they are slightly different. ISO 9001 is focused on ensuring that an organization must continually improve the quality system and provide products that satisfy customer requirements. Whereas ISO 13485 ensures that an organization maintains the quality system and provide
The TQM theory was elaborated by W. Edwards Deming to better the management of industrial units (Militaru et al, 2013). Contributors to the concept of TQM are people such as Deming (Anvari et al, 2011). Dr Deming considered quality and process improvement activities as the catalyst necessary to start an economic chain reaction. Improving quality leads to decreased costs, fewer mistakes, fewer delays, and better use of resources, which in turn leads to improved productivity, which enables a company to
All these reasons are related to TQM also. (Melivile, 1989)of GEC Plessey Telecommunication Ltd. state that their comp any chose ISO 9000 as a part of the Total Quality Improvement Programme because they want to move away from the traditional role of chasing failures, towards an attitude of prevention and for every individual to be responsible for producing good quality products and services. ISO 9000 (Nair) is seen as a route to TOM since they are complementary to one another.It shows total integration between ISO 9000 and TQM. There are three major reasons why organizations should implement ISO 9000 –
The basic approach to quality management is intendant to be compatible with International Organisation for standardisation (ISO) quality standards which highlights the following seven quality management principles:
Introduction In order to stay competitive, businesses have to be the best at what they do. Company 's must be efficient and presise in all aspects of the job. (Metcalfe 1). ISO 9000 is made up of management 's responsibility, the producers involved in the Quality Management System, the contract review, the design control, document and data control, purchasing, process control, inspection and testing, control of non-conforming product, corrective action, handling, storage, packaging and delivery, internal quality audits, training, servicing and statistical techniques (Prasanna 1). Quality control and quality assurance is very important there are certain requirements that take time and money to be met but in the end there are benefits. Types
This paper I have written contains a lot of information about ISO 9000 and Quality Management Systems. I will first talk about some of the history and origins of the ISO phenomenon. I will also mention some of the changes and elements of the Quality Management Systems, financial issues, pros and cons of being certified, and the relationship ISO 9000 has with ISO 14000.
The various methods important for understanding objectives of project quality management are ISO, PMBOK, AGILE, PRINCE2, Six Sigma and many others. Six Sigma was developed by Motorola Bisgaard (2007) suggests that Six Sigma has basic five phases, which includes defining, measuring, analyzing, improving and controlling.
The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. The organization shall: