Health & Social Care Level 3 Essay

In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. My essay will talk about different types of communication for example one to one, with different types of people, including professionals and service users. I will use communication with a variety of people and consider the most appropriate form of communication to be applied making sure the needs of all individuals are met. I will also explain and discuss Argyle’s

Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care.

To communicate effectivley all of this must be taken into account. If communication needs are not taken into account, problems will begin to arise such as distress to the client, anger/frustrating leading to possible violence and the client not recieving adequate care.

Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever

How do you show this person that you are listening to them, and ensure their communication needs are met?

P1- Explaining the role of effective communication and interpersonal interaction in a health and social care context.

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

This part of the assignment will evaluate the strategies used in health and social care. It will evaluate the pros and cons of communication and how they are used to overcome barriers to communication and interpersonal skills. Strategies are used in health and social care to give the service users the best possible chance of getting back to full health as soon as possible and provide on-going treatment or care into the future as and when it is no longer required. They are in place to promote independence and to make caring for someone as pleasant and easy experience for both staff and service user, and according to K.Bryan et al, ageing and mental health (2002) Studies suggest that a high proportion of older people in residential and nursing care have communication difficulties and there is some awareness of the need for staff training to allow effective communication to

Aii. Describe two ways how communication can effect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.

In a socially diverse environment such as social work practice, effective communication involves a number of skills to support the successful process of sending and receiving messages. Additionally, it is necessary to be able to adapt communication that is unique to each individual and situation. Furthermore, the purpose of communication in social work involves a number of objectives that include, building trust; acquiring information; identifying problems and seeking solutions; and influencing behaviours and attitudes that promote self-determination (Chenoweth & McAuliffe 2015, p. 19).

Using effective communication is important when building relationships with the service users as it would allow not only the service user to benefit from it but the care taker would also, benefit because it would allow you to use effective approach when communicating such as responding to the service users request and emphasizing what you can do to meet their needs, it would also show them (the service user) that you have respect and that you are trustworthy, allowing them to take you seriously allowing them to trust you and be open and share about anything that is important to them to you allowing a powerful bond to be formed that would allow you both to keep communicating effectively. This easy looked at the value of developing the most effective method of communication in one relationship role in health care setting.

Communication is important because it allows service user and carers to see if the service user is distressed, hot/cold or needs help.so you can assess their needs to make a care plan. If the carer is absent or away the person who stands in knows what to do easily.

As human beings we are not only individuals but also highly sociable members of groups. We are hardwired to communicate. It’s fundamental to our survival as a species and we depend upon each other to enhance our own odds of survival and our growth as an individual. We need each other to help us learn and grow so we can help others in the same way. We need others to reproduce, to add diversity, to help provide food, protection and companionship, but to achieve any of this as an individual or group member we need to be able to communicate with each other, to pass on information or concepts with the intention of reaching a mutual understanding, through the use of words, sounds, signs and behaviors. Communication will take place between adults or children and In a residential care setting good communication is essential to ensure continual care and supervision of the children. As Human beings we communicate for many different reasons such as:

Communication is a process involving both verbal and non-verbal gestures between at least two people (Geldard, 1989). It is considered a process because it is important to constantly monitor and adapt responses depending on the context and how the other person reacts (Harms, 2007). In relation to social service work, a social worker needs to be able to effectively communicate with clients in order to form positive working relationships and justify interventions (O’Conner, Wilson, Setterlund, & Hughes, 2008). Effective communication occurs when the intended message is not distorted or misinterpreted (Geldard, 1989). This is particularly relevant for social workers, as they need to correctly identify the problems that a client is experiencing before appropriate actions can be implemented (O’Conner et al., 2008).

The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery.