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Essay about Btec Level 3 Health & Social Care Unit 1 - P3, P4

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P3-Effective communication in Health and Social Care
P4-Identify and explain strategies to overcome the barriers.

Environmental factors
There are a number of barriers to effective communication in health and social care. One of these is the environment. If the environment gets in the way of effective communication, then the receiver may not understand the message that is being given to them.
• Seating positions
Rooms with awkward seating positions might mean that two people cannot see each other properly. For example if a nurse is talking to a patient and the patient is leaning back at about 135 degrees, this would mean that the patient is not paying attention to what the nurse is communicating. So the patient (receiver) may not …show more content…

While there may be some factors that you cannot control, the fact is there are many of them you can and should eliminate.
Complex or sensitive issues
Complex or sensitive issues mean information which include lots of information and can be complicated or giving somebody sad news about their family relative’s passing away. This could be difficult to communicate because everyone has different emotions, feelings, personalities, likes and dislikes and of course their level of understanding different things. Sometimes communication can be complex. For example, a relative may want to know about funding arrangements for care. A communication of funding might involve a great deal of complex information. In this situation it would be important to check what the relative already knew, and whether or not the individual understood the information the care worker was providing. To overcome this barrier information on a piece of paper should be provided when discussing complex issues. As the information is confidential, these should be discussed in an appropriate environment. Furthermore to overcome this barrier a health care worker should ensure that each service user feels that they can trust you as the service provider. The service user must also feel respected and be given privacy if and when necessary to avoid any communication barriers.
A great deal of communication in care work involves building an understanding

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