Ways to compensate the disappointed customer loss: 1. Call the individual involved. 2. Describe the problem and apologize. 3. Explain: a. Why problem occured? b. What you are doing to resolve it. c. How will you prevent it frrom happening again. 4. Follow up a letter that documents the phone call and promotes goodwill. Explain these questions in detail.
Ways to compensate the disappointed customer loss: 1. Call the individual involved. 2. Describe the problem and apologize. 3. Explain: a. Why problem occured? b. What you are doing to resolve it. c. How will you prevent it frrom happening again. 4. Follow up a letter that documents the phone call and promotes goodwill. Explain these questions in detail.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Ways to compensate the disappointed customer loss:
1. Call the individual involved.
2. Describe the problem and apologize.
3. Explain:
a. Why problem occured?
b. What you are doing to resolve it.
c. How will you prevent it frrom happening again.
4. Follow up a letter that documents the phone call and promotes goodwill.
Explain these questions in detail.
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