Total customer-response time (CRT) can be defined as which of the following? (Hint: Refer to textExhibit 14.14 and the accompanying discussion.)a. The difference between when a customer’s order is set up and when the order is finishedb. The elapsed time between when a customer places an order for a product and when that order isdelivered to the customerc. Manufacturing lead (cycle) time for the orderd. The time between when an order is received by manufacturing and when that order is completed

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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Total customer-response time (CRT) can be defined as which of the following? (Hint: Refer to text
Exhibit 14.14 and the accompanying discussion.)
a. The difference between when a customer’s order is set up and when the order is finished
b. The elapsed time between when a customer places an order for a product and when that order is
delivered to the customer
c. Manufacturing lead (cycle) time for the order
d. The time between when an order is received by manufacturing and when that order is completed

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