Spreadsheet Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for 10,000 customers. If the average number of bags per customer is 1.3, use the Six Sigma Excel template to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter13: Services Marketing
Section13.2: American Express Delivers Service With Calls, Tweets, And Apps
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Spreadsheet
Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for
10,000 customers. If the average number of bags per customer is 1.3, use the Six Sigma Excel template to
find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to
two decimal places.
Transcribed Image Text:Spreadsheet Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for 10,000 customers. If the average number of bags per customer is 1.3, use the Six Sigma Excel template to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.
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