Procter & Gamble (P&G) Procter & Gamble (P&G) is the world’s largest consumer products company. Some of its category-defining  brands include Ivory soap, Tide detergent, Crest toothpaste, and Pampers diapers. Among its many  offerings, P&G has more than 20 consumer brands in its lineup that achieve over 66.8 billion dollars or  three (3) trillion pesos in 2018. P&G’s iconic brands are a result of a clearly formulated and effectively implemented company strategy. The company pursues a strategy which attempts to create higher  perceived value for its customers than its competitors by delivering products with unique features and  attributes. Creating higher perceived value generally goes along with higher product costs due to greater  innovation efforts and promotion expenses, among other things. Successful differentiators are able to  command a premium price for their products, but they must also control their costs. In addition, the  company was able to achieve its market leader position through its top management commitment that  collaborates even with the lower-level managers in the company.  In recent years, however, P&G’s strategic position has weakened considerably and seems to be losing  rather than winning. P&G lost market share in key “product-country combinations,” including beauty in  the United States and oral care in China, amid an overall lackluster performance in many emerging  economies. As a consequence, profits have declined. P&G posted a sustained competitive advantage in  recent years; its stock market valuation has fallen, while its competitors Unilever, Colgate-Palmolive, and  Kimberly-Clark posted strong gains. Many wonders when P&G will play to win again. Answer the following questions:  1. Which phase in the evolution of strategic management is present in the given case? 2. Which type of strategy is being employed by P&G based on the given case study?  3. How will P&G regain its market position based on the concept of competitive advantage?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter8: Strategy Formulation And Execution
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Procter & Gamble (P&G)
Procter & Gamble (P&G) is the world’s largest consumer products company. Some of its category-defining 
brands include Ivory soap, Tide detergent, Crest toothpaste, and Pampers diapers. Among its many 
offerings, P&G has more than 20 consumer brands in its lineup that achieve over 66.8 billion dollars or 
three (3) trillion pesos in 2018. P&G’s iconic brands are a result of a clearly formulated and effectively
implemented company strategy. The company pursues a strategy which attempts to create higher 
perceived value for its customers than its competitors by delivering products with unique features and 
attributes. Creating higher perceived value generally goes along with higher product costs due to greater 
innovation efforts and promotion expenses, among other things. Successful differentiators are able to 
command a premium price for their products, but they must also control their costs. In addition, the 
company was able to achieve its market leader position through its top management commitment that 
collaborates even with the lower-level managers in the company. 
In recent years, however, P&G’s strategic position has weakened considerably and seems to be losing 
rather than winning. P&G lost market share in key “product-country combinations,” including beauty in 
the United States and oral care in China, amid an overall lackluster performance in many emerging 
economies. As a consequence, profits have declined. P&G posted a sustained competitive advantage in 
recent years; its stock market valuation has fallen, while its competitors Unilever, Colgate-Palmolive, and 
Kimberly-Clark posted strong gains. Many wonders when P&G will play to win again.
Answer the following questions: 
1. Which phase in the evolution of strategic management is present in the given case?
2. Which type of strategy is being employed by P&G based on the given case study? 
3. How will P&G regain its market position based on the concept of competitive advantage? 

The Study of Strategic Management
According to Bamford, Hoffman, Hunger, and Wheelen (2018), strategic management is a set of
managerial decisions and actions that help determine the long-term performance of an organization. It
includes internal and external environment, short term and long-term strategy formulation, strategy
implementation, evaluation, and control. Originally called business policy, strategic management has
advanced substantially with the concentrated efforts of researchers and practitioners. Today, we
recognize both a science and an art to the application of strategic management techniques (Bamford,
Hoffman, Hunger, & Wheelen, 2018, p. 37).
Now is the perfect time to practice strategic thinking, how can companies emerge from the global health
crisis brought by Covid-19. The future is unpredictable, as such, strategic thinking may be more important
than ever.
The following phases describe the evolution of strategic management:
Phase 1: Basic financial planning. During this phase, managers prepare complex proposals
whenever they are requested to provide the following year's budget. Projects are proposed based
on shallow analysis, with most information coming from within the firm. The sales force usually
provides a small amount of environmental information used in this effort. Such simplistic
operational planning only pretends to be strategic management, yet it is quite time-consuming.
01 Handout 1
BM1807
Normal company activities are often suspended for weeks while managers try to cram ideas into
the proposed budget.
Phase 2: Forecast-based planning. During this phase, managers attempt to propose five-year
budget plans since annual budgets became less useful at stimulating long-term planning. At this
point, they consider projects that may take more than a year. This phase is also time-consuming,
often involving a full month or more of managerial activity to make sure all the proposed budgets
fit together. The process gets very political as managers compete for larger shares of limited
funds. Seemingly endless meetings take place to evaluate proposals and justify assumptions.
Phase 3: Externally oriented planning. During this phase, top management initiates a formal
strategic planning system due to their frustration with the highly political and yet ineffectual five-
year plans. The company seeks to increase its responsiveness to changing markets and
competition by thinking and acting strategically. Planning is taken out of the hands of lower-level
managers and concentrated in a planning staff whose task is to develop strategic plans for the
corporation. Consultants often provide sophisticated and innovative techniques that the planning
staff uses to gather information and forecast future trends. Organizations start competitive
intelligence units. Upper-level managers meet once a year at a resort “retreat" led by key
members of the planning staff to evaluate and update the current strategic plan. Such top-down
planning emphasizes formal strategy formulation and leaves the implementation issues to lower-
management levels. Top management typically develops long-term plans with help from
consultants but minimal input from lower levels.
Phase 4: Strategic management. During this phase, the top management realizes that even the
best strategic plans are worthless without the input and commitment of lower-level managers, so
they organize planning groups of managers and key employees at many levels, from various
departments and workgroups. They develop and integrate a series of plans focused on
emphasizing the company's true competitive advantages. Strategic plans at this point detail the
implementation, evaluation, and control issues. Rather than attempting to forecast the future
perfectly, the plans emphasize probable scenarios and contingency strategies. The sophisticated
annual five-year strategic plan is replaced with strategic thinking at all levels of the organization
throughout the year. Strategic information, previously available only centrally to top
management, is used by people throughout the organization. Instead of a large centralized
planning staff, internal and external planning consultants are available to help guide group
strategy discussions. Although top management may still initiate the strategic planning process,
the resulting strategies may come from anywhere in the organization. Planning is typically
interactive across levels and is no longer strictly top down. People at all levels are now involved.
Transcribed Image Text:The Study of Strategic Management According to Bamford, Hoffman, Hunger, and Wheelen (2018), strategic management is a set of managerial decisions and actions that help determine the long-term performance of an organization. It includes internal and external environment, short term and long-term strategy formulation, strategy implementation, evaluation, and control. Originally called business policy, strategic management has advanced substantially with the concentrated efforts of researchers and practitioners. Today, we recognize both a science and an art to the application of strategic management techniques (Bamford, Hoffman, Hunger, & Wheelen, 2018, p. 37). Now is the perfect time to practice strategic thinking, how can companies emerge from the global health crisis brought by Covid-19. The future is unpredictable, as such, strategic thinking may be more important than ever. The following phases describe the evolution of strategic management: Phase 1: Basic financial planning. During this phase, managers prepare complex proposals whenever they are requested to provide the following year's budget. Projects are proposed based on shallow analysis, with most information coming from within the firm. The sales force usually provides a small amount of environmental information used in this effort. Such simplistic operational planning only pretends to be strategic management, yet it is quite time-consuming. 01 Handout 1 BM1807 Normal company activities are often suspended for weeks while managers try to cram ideas into the proposed budget. Phase 2: Forecast-based planning. During this phase, managers attempt to propose five-year budget plans since annual budgets became less useful at stimulating long-term planning. At this point, they consider projects that may take more than a year. This phase is also time-consuming, often involving a full month or more of managerial activity to make sure all the proposed budgets fit together. The process gets very political as managers compete for larger shares of limited funds. Seemingly endless meetings take place to evaluate proposals and justify assumptions. Phase 3: Externally oriented planning. During this phase, top management initiates a formal strategic planning system due to their frustration with the highly political and yet ineffectual five- year plans. The company seeks to increase its responsiveness to changing markets and competition by thinking and acting strategically. Planning is taken out of the hands of lower-level managers and concentrated in a planning staff whose task is to develop strategic plans for the corporation. Consultants often provide sophisticated and innovative techniques that the planning staff uses to gather information and forecast future trends. Organizations start competitive intelligence units. Upper-level managers meet once a year at a resort “retreat" led by key members of the planning staff to evaluate and update the current strategic plan. Such top-down planning emphasizes formal strategy formulation and leaves the implementation issues to lower- management levels. Top management typically develops long-term plans with help from consultants but minimal input from lower levels. Phase 4: Strategic management. During this phase, the top management realizes that even the best strategic plans are worthless without the input and commitment of lower-level managers, so they organize planning groups of managers and key employees at many levels, from various departments and workgroups. They develop and integrate a series of plans focused on emphasizing the company's true competitive advantages. Strategic plans at this point detail the implementation, evaluation, and control issues. Rather than attempting to forecast the future perfectly, the plans emphasize probable scenarios and contingency strategies. The sophisticated annual five-year strategic plan is replaced with strategic thinking at all levels of the organization throughout the year. Strategic information, previously available only centrally to top management, is used by people throughout the organization. Instead of a large centralized planning staff, internal and external planning consultants are available to help guide group strategy discussions. Although top management may still initiate the strategic planning process, the resulting strategies may come from anywhere in the organization. Planning is typically interactive across levels and is no longer strictly top down. People at all levels are now involved.
Types of Strategies
The following are the different types of strategies:
Business strategy. This strategy emphasizes the act of strengthening the company's competitive
position of products or services. Business strategies are composed of competitive and cooperative
strategies. It covers all the activities and tactics for competing in contradiction of the competitors
and the management behaviors that require strategic alignment and coordination. The focus of
business strategies is on product development, innovation, integration, market development, and
diversification among others.
BM1807
Corporate strategy. This strategy entails a clearly defined, long-term vision that organizations set,
seeking to create corporate value and motivate the workforce to implement proper actions to
achieve customer satisfaction. It is a continuous process that requires constant effort to engage
investors in trusting the company with their money, thereby increasing the company's equity.
Organizations that manage to deliver customer value unfailingly are those that revisit their
corporate strategy regularly to improve areas that may not deliver the aimed results.
Functional strategy. This strategy emphasizes a particular functional area of an organization. It is
formulated to achieve some objectives of a business unit by maximizing resource productivity.
Functional strategy is concerned with developing distinctive competence to provide a business
unit with a competitive advantage. Each business unit or company has its own set of departments,
and every department has its own functional strategy. Functional strategies are adapted to
support the competitive strategy. For instance, a company following a low-cost competitive
strategy needs a production strategy that emphasizes on reduction cost operation and also a
human resource strategy that emphasizes on retaining the lowest possible number of employees
who are highly qualified to work for the organization.
Operating strategy. This strategy is usually created at the field level to achieve immediate
objectives. Operating strategy is formulated in the operating units of an organization. In some
companies, managers develop an operating strategy for each set of annual objectives in the
departments or divisions.
Part of strategizing is planning on how to navigate unchartered territories. Take for example, the
global health crisis brought by Covid-19. Nobody predicted Covid-19 and how bad it will get. As such,
companies must consider how the world is changing and move towards strategic thinking. It is about
making quality decisions, learning from history, and using foresight on what will be needed by the
company to gain a competitive advantage.
Competitive Advantage
Competitive advantage means superior performance relative to competitors in the same industry or
superior performance relative to the industry average. It can also be defined as the factor that makes an
entity's goods or services superior to the available options in the market.
The following are the determinants of competitive advantage:
Benefit. This pertains to the value being offered by a product or service to the market. Aside from
the product features, companies must also identify the unspoken benefits of their product or
service. This means being constantly aware of new trends that affect the value of a product or
service. For instance, newspapers slowly adapt to the current technological trends because most
news and information are already available via Internet. Other newspaper companies may
perceive that some people are still willing to pay for news delivered on a piece of paper every day.
Target market. This pertains to a selected group of customers within a business' available market
at which a business aims its marketing efforts and resources. Companies must be aware of their
target market to innovate their products and services based on the particular needs of their
customers. For instance, newspapers' target market is drifted towards older people who are not
comfortable or capable of getting their news online.
Transcribed Image Text:Types of Strategies The following are the different types of strategies: Business strategy. This strategy emphasizes the act of strengthening the company's competitive position of products or services. Business strategies are composed of competitive and cooperative strategies. It covers all the activities and tactics for competing in contradiction of the competitors and the management behaviors that require strategic alignment and coordination. The focus of business strategies is on product development, innovation, integration, market development, and diversification among others. BM1807 Corporate strategy. This strategy entails a clearly defined, long-term vision that organizations set, seeking to create corporate value and motivate the workforce to implement proper actions to achieve customer satisfaction. It is a continuous process that requires constant effort to engage investors in trusting the company with their money, thereby increasing the company's equity. Organizations that manage to deliver customer value unfailingly are those that revisit their corporate strategy regularly to improve areas that may not deliver the aimed results. Functional strategy. This strategy emphasizes a particular functional area of an organization. It is formulated to achieve some objectives of a business unit by maximizing resource productivity. Functional strategy is concerned with developing distinctive competence to provide a business unit with a competitive advantage. Each business unit or company has its own set of departments, and every department has its own functional strategy. Functional strategies are adapted to support the competitive strategy. For instance, a company following a low-cost competitive strategy needs a production strategy that emphasizes on reduction cost operation and also a human resource strategy that emphasizes on retaining the lowest possible number of employees who are highly qualified to work for the organization. Operating strategy. This strategy is usually created at the field level to achieve immediate objectives. Operating strategy is formulated in the operating units of an organization. In some companies, managers develop an operating strategy for each set of annual objectives in the departments or divisions. Part of strategizing is planning on how to navigate unchartered territories. Take for example, the global health crisis brought by Covid-19. Nobody predicted Covid-19 and how bad it will get. As such, companies must consider how the world is changing and move towards strategic thinking. It is about making quality decisions, learning from history, and using foresight on what will be needed by the company to gain a competitive advantage. Competitive Advantage Competitive advantage means superior performance relative to competitors in the same industry or superior performance relative to the industry average. It can also be defined as the factor that makes an entity's goods or services superior to the available options in the market. The following are the determinants of competitive advantage: Benefit. This pertains to the value being offered by a product or service to the market. Aside from the product features, companies must also identify the unspoken benefits of their product or service. This means being constantly aware of new trends that affect the value of a product or service. For instance, newspapers slowly adapt to the current technological trends because most news and information are already available via Internet. Other newspaper companies may perceive that some people are still willing to pay for news delivered on a piece of paper every day. Target market. This pertains to a selected group of customers within a business' available market at which a business aims its marketing efforts and resources. Companies must be aware of their target market to innovate their products and services based on the particular needs of their customers. For instance, newspapers' target market is drifted towards older people who are not comfortable or capable of getting their news online.
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ISBN:
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Publisher:
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