Gamma Security Services provides a wide range of security services which include risk assessment, site security, secure escort services, cash transit with armoured vehicles, technical security systems and prison escort. The company also provides manned guard across a range of sectors including pharmaceuticals, financial services, telecommunications, defence and utilities, to provide protection from theft, vandalism and terrorism. A new CEO was appointed to Gamma Security Services with the task to grow the business and improve profitability. He familiarizes himself with the current state of affair. He always spends a lot of time meeting people. He brings his previous experience of managing similar business. He realized a number of clients that were unhappy with the quality of services provided by the company. He afraid that this would lead the company into losing the customers and becoming non-competitive. His initial diagnosis discloses that: Staff shortage: Following 9/11 attack, there has been a sharp increase in demand for site security. The new recruit to be thoroughly vetted and this has reduced the supply of employees. Management Style: The company style was top-down command and control. This was effective on the past but less effective in the tight labour market. It has a negative impact on motivation, performance and employees begin to ignore operating procedures. Management Structure: The number of supervisors has not increased in line with the business. There are times that the supervisor has to replace for the guard and escort. Ineffective management information system: managers located at the headquarters did not have up to date information on operations, so difficult to arrange work schedule. The CEO discuss his assessment with senior colleagues. One of the suggestions is to explore ways of improving the performance of the existing staff but there was a need for further information. The guard and the escort indicated that they often felt bored on the job which is lacked of any meaningful challenge, no direct supervision. They read newspaper and did puzzles than give full attention to their duties. A consultant was employed to facilitate this step process. He introduced The McKinsey 7S Model and used interviews to gather more information. Another suggestion for improvement is to take a detailed look at the way organization was structured, the prevailing management style and to consider alternatives that might address the some of the issues uncovered by the initial diagnosis. QUESTION What is the main step in diagnosis and who was involved at each stage? Was there anything that influenced what the CEO paid attention to?
Critical Path Method
The critical path is the longest succession of tasks that has to be successfully completed to conclude a project entirely. The tasks involved in the sequence are called critical activities, as any task getting delayed will result in the whole project getting delayed. To determine the time duration of a project, the critical path has to be identified. The critical path method or CPM is used by project managers to evaluate the least amount of time required to finish each task with the least amount of delay.
Cost Analysis
The entire idea of cost of production or definition of production cost is applied corresponding or we can say that it is related to investment or money cost. Money cost or investment refers to any money expenditure which the firm or supplier or producer undertakes in purchasing or hiring factor of production or factor services.
Inventory Management
Inventory management is the process or system of handling all the goods that an organization owns. In simpler terms, inventory management deals with how a company orders, stores, and uses its goods.
Project Management
Project Management is all about management and optimum utilization of the resources in the best possible manner to develop the software as per the requirement of the client. Here the Project refers to the development of software to meet the end objective of the client by providing the required product or service within a specified Period of time and ensuring high quality. This can be done by managing all the available resources. In short, it can be defined as an application of knowledge, skills, tools, and techniques to meet the objective of the Project. It is the duty of a Project Manager to achieve the objective of the Project as per the specifications given by the client.
CASE TO READ BEFORE ANSWERING THE QUESTIONS BELOW
Gamma Security Services provides a wide range of security services which include risk assessment, site security, secure escort services, cash transit with armoured vehicles, technical security systems and prison escort. The company also provides manned guard across a range of sectors including pharmaceuticals, financial services, telecommunications, defence and utilities, to provide protection from theft, vandalism and terrorism.
A new CEO was appointed to Gamma Security Services with the task to grow the business and improve profitability. He familiarizes himself with the current state of affair. He always spends a lot of time meeting people. He brings his previous experience of managing similar business.
He realized a number of clients that were unhappy with the quality of services provided by the company. He afraid that this would lead the company into losing the customers and becoming non-competitive. His initial diagnosis discloses that:
- Staff shortage: Following 9/11 attack, there has been a sharp increase in demand for site security. The new recruit to be thoroughly vetted and this has reduced the supply of employees.
- Management Style: The company style was top-down command and control. This was effective on the past but less effective in the tight labour market. It has a negative impact on motivation, performance and employees begin to ignore operating procedures.
- Management Structure: The number of supervisors has not increased in line with the business. There are times that the supervisor has to replace for the guard and escort.
- Ineffective management information system: managers located at the headquarters did not have up to date information on operations, so difficult to arrange work schedule.
The CEO discuss his assessment with senior colleagues. One of the suggestions is to explore ways of improving the performance of the existing staff but there was a need for further information. The guard and the escort indicated that they often felt bored on the job which is lacked of any meaningful challenge, no direct supervision. They read newspaper and did puzzles than give full attention to their duties.
A consultant was employed to facilitate this step process. He introduced The McKinsey 7S Model and used interviews to gather more information. Another suggestion for improvement is to take a detailed look at the way organization was structured, the prevailing management style and to consider alternatives that might address the some of the issues uncovered by the initial diagnosis.
QUESTION
- What is the main step in diagnosis and who was involved at each stage?
- Was there anything that influenced what the CEO paid attention to?
Trending now
This is a popular solution!
Step by step
Solved in 3 steps
