Choose a service firm you are familiar with and describe how it has made the fourkey decisions of: offering, funding mechanism, employee management system,and customer management system.
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Choose a service firm you are familiar with and describe how it has made the four
key decisions of: offering, funding mechanism, employee management system,
and customer management system.
Step by step
Solved in 2 steps
- XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing effortsWhat are the best customer service policies for a corporation for customer retention/service?What determines supply and demand in service organizations? How does supply and demand impact services in a service marketing economy? What can businesses do to plan for fluctuations in demand for their services?
- Define Customer Relationship Management (CRM) and explain its significance in modern business operations. How does CRM contribute to customer retention and loyalty?Explain why it is important to evaluate the effectiveness of proposed solutions using both qualitative and quantitative data. Justify your opinion with specific reasons and examplesWhen it comes to customer relationship management, what are its system implications?
- Explain how service quality is measured and its importance in customer satisfaction and retention.Hawaiian resort is one of the largest entertainment groups and makes a major contribution through its role in tourism, employment, training, and its corporate responsibility programs. They own a chain of business with a greater focus on the customers. With the increasing number of customers worldwide the organization has significantly contributed in terms of economy, employment and community support. Assuming that the business group has been able to do this with the help of a CRM, answer the following question: How did the organization manage to collect and analyse data about their different customer groups?What is the best CUSTOMER SERVICE MANAGEMENT?
- How do service quality and customer satisfaction relate, and what strategies can businesses employ to improve both aspects?What is the current status of customer service within Walmart? Next, what would be done to improve customer service, and how? You have to conduct research and see what customer service issues have occurred.What are the primary benefits of implementing a CRM system in an organization? Provide specific advantages that CRM can offer in terms of customer retention and business growth.