1) An examination of the importance of minimizing anxiety, listening to the other side, focusing on interests, using facts, and allowing for face-saving in negotiations.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
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1) An examination of the importance of minimizing anxiety, listening to the other side, focusing on interests, using facts, and allowing for face-saving in negotiations. 

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