Project Quality Management CHAPTER 8 DISCUSSION QUESTIONS
Q1. Discuss some of the examples of poor quality in information technology projects presented in the “What Went Wrong?” section. Could most of these problems have been avoided? Why do you think there are so many examples of poor quality in information technology projects?
Answer: Many of these problems could be avoided by performing better quality management. One problem is that software and hardware is hitting the market too fast, so people selling these might be more concerned about money than safety or wellbeing of the consumers or the company in the long term.
Q2.What are the main processes included in planning project quality management?
Answer: The project quality
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Describe typical benchmarks associated with a college or university.
Answer: Benchmarking generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
Benchmarks help you compare project practices or product characteristics to others within or outside the organization. Typical benchmarks with a college or university include rankings, student/faculty ratio, acceptance rate, graduation rate, percentage of faculty with Ph.D.s, etc.
Q5.What are the three main categories of outputs of quality control?
Answer: * The main outputs of quality control are: * Acceptance decisions * Rework * Process adjustments * There are Seven Basic Tools of Quality that help in performing quality control
Q6.Provide examples of when you would use the Seven Basic Tools of Quality on an information technology project.
Answer: The seven tools are: * Cause and Effect Diagrams used to identify the underlying symptoms of a problem or “effect” as a means of finding the root cause. * Pareto Charts: Based upon the Pareto Principle that states that 80% of a problem is attributable to 20% of its causes, or inputs, a Pareto Chart organizes and displays information in order to show the relative importance of various problems or causes of problems. * Flow
The benchmark testing will also demonstrate what the serviceability module in ArcGIS will do. Creating the information products the leadership team has outline the benchmark test will help define and score the total functionality. Once the benchmarks are finalized the project plan should have a desired date for final testing. The manager or lead within that department should then sign off on the results, or if test are not complete or inconclusive the project manager should adjust any Gantt charts to accompany more time if applicable and if within budget
Utilizing the benchmark process to determine best practices will help key decision makers in developing streamlined production processes. Competitive intelligence and analysis will help it to formulate ways to stay ahead of its competitors.
2. What is the business reason(s) for completing this project? How are they compelling for the improvement team and the management team? How are they tied to strategy?
10.1 – Sequential decisions: Present an example of a sequence of two or more decisions followed by an uncertainty.
Evaluate how implementing best practices would have reduced the chances for failure. Provide support for your rationale.
1. What went wrong? How can you explain how the technology actually led to more rather than fewer mistakes?
5. Evaluate the steps that were taken in the ERP activities. Which were done well and which could be improved?
1. In terms of hardware, software, databases, telecommunications, and the Internet, what specific recommendations are you prepared to make to Sewtown to improve the speed, accuracy, and reliability of their information system?
d. consist of ways to link the work of the implementation team with users at all organization levels.
Performance measurements are used to characterize and define performance in a project. They are used to track and manage progress toward achieving specific project goals. Performance measurements help determine how decision-making processes of a project led to its success or failure, understanding these can help organizations make future improvements. It is a project manager's responsibility to measure performance based on the triple constraints of time, budget, and quality of a project. There are many performance measurements a project manager can use based on the type of project at hand, this paper compares and contrasts the following measurements -
A pareto chart is considered as a bar graph where the bars look as if they are declining length from left to right. The length of the bar coincides with time, frequency, or amount. A health care organization can utilize a pareto chart when they want to discover the most important root cause or issues within a greater known group of problems. A pareto chart can also be utilized when observing the repetitiveness of problems within a procedure. The pareto chart is not complicated and a person needs little or no training at all. The advantages of the pareto chart is that it helps in “action prioritization.” It reveals the issues that seem to justify for a lot of the differences. It is not real hard to build the charts if you are utilizing spreadsheet
Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations (McLaughlin, & Kaluzny, 2006). Quality management in healthcare has evolved over the year to address increased demands from consumers related to the quality of care and services, as well as to address problems in patients’ outcomes (McLaughlin, & Kaluzny, 2006). Stephanie Webb Management will assess quality management in long-term care facilities (LTC).This assessment will address the definition of quality care, and describe key concepts
iConsultant is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. Dyson Limited engaged iConsultant to strategize a total quality transformation for the company to overcome its current quality challenges and hone its competitiveness in the world market.
Develop and execute a defined strategy to be in compliance with approaching government regulation and law changes that affect the health care industry
i. Speed has become a competitive advantage; more and more organizations are relying on cross-functional project teams to get new products and services to the market as quickly as possible.