There is a tremendous amount of literature regarding Organizational Culture as it relates to corporate business. Peters and Waterman (1982) book, In Search of Excellence: Lessons from America’s Best Run Companies, became the blueprint for organizational success. With the paradigm shift of hospitals becoming more “business- like” through mergers, acquisition, and pay for performance, organizational culture in a hospital setting will need to be furthered analyzed and defined as a predicator of success.
Purpose of the Concept Analysis
Concept analysis helps to clarify vague or ambiguous concepts. It is a process to examine the structure and function of a concept (Walker & Avant, 2011). There are numerous definitions and meanings of organizational culture in the literature. The purpose of this concept analysis paper is to develop a conceptual definition of Organizational Culture within a hospital setting.
Historical Perspective of the Concept and Current Uses
A thorough integrated literature review was conducted utilizing the method and recommendations outlined by Broom (2000). Organizational culture has roots in anthropology, sociology, psychology, as well as, organizational behavior and system theory. In 1879, Sir Edward Tylor, defined culture as a complex whole which includes knowledge, beliefs, arts, morals, laws, customs, and any capabilities and habits acquired by a human as a member of society( Salehi, 2012). The word culture is often used to describe national
Many factors can influence a healthcare organization’s culture that can either hinder or further develop their organization. For instance, Healthdyne (a health management organization) will be used to correlate these factors and forces to culture. Mr. Brice became the president of Healthdyne after the former president, Amanda Huggins, left the facility. Ms. Huggins had the motto, “It doesn’t happen without my signature!”, which obviously put Mr. Brice in a pickle (Olden, 2015). In this case study, we will discuss healthcare organization culture and how they are utilized in Healthdyne.
In healthcare organization, it is necessary to hold a proper link between the culture and structure in relation to the successful execution of the organization's strategies.
What is organizational culture? By definition, organizational culture is a “set of shared, taken-for-granted implicit assumptions that a company holds and that determines how it perceives, thinks about and reacts to its various environments” (Chapter 16 PowerPoint, slide 2,). Nowadays, most companies in any industry have a level of organizational culture for their company. Culture is very important in a company because it shows how employee engages and how they perform in their daily job. “Growing a culture requires a good storyteller.
Internally, organizational culture, a set of important assumptions that members of an organization share in common, should be established to provide meaning, direction, and a basis for action (Pearce & Robinson, 2004). The organization would benefit if leaders promote and identify key themes and dominant values within the organization to reinforce competitive advantage they seek to maintain and build (Pearce & Robinson, 2004).
The term "culture" has been used more and more recently but what exactly does it mean? Some have even regarded culture as "the most central problem of all social science" (Malinowski, 1939). According to Merriam Webster (2016), culture is defined as the arts and other manifestations of human achievements. If culture was as simple as Merriam-Webster defines it then the lives of anthropologists, sociologists, and psychologists would be much easier. As we know, culture varies greatly across religion, countries, and some cases in just states; the difference between the north and the south. We can conclude that culture is a set of shared thoughts, values, and cognitions (Geertz, 1973). With culture in itself varying tremendously based on values and location, then surely organizational culture is no simple concept either. The term "organizational culture" has just recently become to be used more (Barley, 1988). Though there may be disagreements on defining culture universally, researchers tend to agree that culture is of vital importance in an organizational context, whether that organization is a company or a government (Kilmann, Saxton, & Serpa, 1986).
The culture of an organization plays a major role when it becomes time for an organization to make changes or take any decisions; this is also one of the things that the American Red Cross faces on a constant basis. The effectiveness and efficiency by which an organization makes decisions may make the variance between accomplishment and failure. An organization culture plays a major role in the ethical decision making of the organization. When we are taking of about a small business entering the medical field the organization will focus more on the profit that the business should be making and in turn the
Working in the healthcare industry was where I first learned about organizational culture and its importance. Each organization had its own technique, and objective, but the set of values and beliefs which created the culture of excellent customer service was threaded throughout the organization. From administration to housekeeping, the greatest asset was customer service, known as patient satisfaction. Orientation
The organizational culture in a hospital is based on the premise that the hospital is there to provide a place for the care and healing of the sick or injured. Organizational theorist Mary Jo Hatch puts forth that there are five (5) “Degrees of Cultural Integration and Differentiation” (Cheney, 77) identified as follows: Unitary, Diverse (Integrated), Diverse (Differentiated), Diverse (Fragmented) and Disorganized (Multi-cephalous) (Hatch, 1997, 210). A hospital in its purest form would be well represented as a Unitary culture because the staff as a whole all have the same values or beliefs. But individual staff or even medical units may fall into any of the other cultures identified as well. A particular unit, i.e. a cardiac telemetry floor, may be a Diverse (Fragmented) unit due to a group of nurses who do not view their critical task requirements in the same way and as a
“ Customers will never love a company until the employees love it first ” – by Simon Sinek, who is an author best known for popularizing the concept of "the golden circle” described by TED as "a simple but powerful model for inspirational leadership all starting with a golden circle” (Afshar, 2013). Sinek has brought an overview of an essential factor to all organization, which is organizational culture. It is the key to make a success of an organization, as well as the reflection of the company’s manager leadership. In this essay, the definition of organizational culture, how organizational culture can influence both the success and failure of an organization and what managers can do to create an encouraging and effective culture at workplace will be discussed.
As a healthcare organization, my employer has some very distinct traits based on the 7 characteristics of organization culture listed in our text. These characteristics are innovation and risk taking, attention to detail, outcome orientation, people orientation, team orientation, aggressiveness, and stability. (Robbins and Judge, 2017)
Just as society has a culture, so has an organization. Organizational culture has been called ‘Corporate soul’ (Singh and Paul 1985). The spirit and the ethos that precolates all aspects of organizational behavior and like societal cultureit cannot be seen directly. It has to be inferred by peeling out the most external, tangible, and hence visible sheaths of an organization to the most central and invisible values, beliefs, and assumptions regarding how and why people work and relate with each other within an organization. Organizational culture consists of the following five layers (J.B.P Sinha 1990) :
Culture can be defined as “a set of basic tacit assumptions about how the world is and ought to be that a group of people share and that determines their perceptions, thoughts, feelings, and, to some degree, their overt behaviour” (Schein, 1996). Organizational culture is depend on differences in norms and shared values which are learned in workplace and to direct behaviour of members in the particular organisation. (Cabrera, Cabrera& Barajas 2001) Organisational culture was built on its shared beliefs and values which was the guidance to solve problems.
Organizational culture includes an organization’s values, language, traditions, customs and specific issues that are so foundational that they cannot or will not be changed. UMC’s organizational culture is immediately experienced when entering the facility. The internal stakeholders display pride in their work, display the values of integrity, excellence, compassion and collaboration. This was demonstrated by welcoming visitors to the hospital, being greeted with smiles, volunteering to assist anyone and working together as a team to ensure patient and visitor well-being. During meetings,
The organization culture as a leadership concept has been identified as one of the many components that leaders can use to grow a dynamic organization. Leadership in organizations starts the culture formation process by imposing their assumptions and expectations on their followers. Once culture is established and accepted, they become a strong leadership tool to communicate the leader 's beliefs and values to organizational members, and especially new comers. When leaders promote ethical culture, they become successful in maintaining organizational growth, the good services demanded by the society, the ability to address problems before they become disasters and consequently are competitive against rivals. The leader 's success will depend to a large extent, on his knowledge and understanding of the organizational culture. The leader who understands his organizational culture and takes it seriously is capable of predicting the outcome of his decisions in preventing any anticipated consequences. What then is organizational culture? The concept of organizational culture has been defined from many perspectives in the literature. There is no one single definition for organizational culture. The topic of organizational culture has been studied from many perspectives and disciplines, such as anthropology, sociology, organizational behavior, and organizational leadership to name a few. Deal defines organizational culture as values,
Organizational cultures of corporations, importantly, express the character or nature of the individual organization, displaying patterns of assumptions, values, behaviors, goals, and strategies in leadership and employees. In turn corporate culture, an extension of organizational culture, exists as a systemic view of an organization’s culture, dependent on the business goals and organization’s personality. Employment of the McGinty and Moss corporate culture survey and McNamara’s descriptions of organization culture produced an evaluation of my employer, Huntsville Hospital ‘s culture in the form of assessments, similarities and differences, as well as consideration of personal interaction within the corporate culture.