Logistics Administration.
Objective: To provide the students with the basic elements of the logistics administration and the physical distribution in order to take the right decisions.
Compendia:
a) Total Distribution Concept and logistics administration
b) Customer service, logistics and customer service and customer service vs. cost
c) Channel of distribution strategy, selection of the channel and distribution
d) Warehousing
Total Distribution Concept and logistics administration
Logistics is a broad, far-reaching function which has a major impact on society’s standard of living. In a modern society, we have come to expect excellent logistics services, and tend to notice logistics only when there is a
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Customer service performance is a measure of how well the logistics system functions in creating time and place utility, with a focus on external customers. The level of customer service provided to customers determines whether the organization will retain existing customers and how many new customers will atract.
Definition of Customer Service
The definition of customer service varies across organizations. Suppliers and their customers can view the concept of customer service quite differently. In a broad sense, customer service is the measure of how well logistics systems is performing providing time and place utility for a product or service.
* Definition of Customer Service
Customer service can be defined as: a process which takes place between the buyer, seller and third party. The process results in a value added to the product or service exchanged. This value added in the exchange process might be short term as in a single transaction or longer term as in a contractual relationship. The value added is also shared, in that each of the parties to the transaction than it was before the transaction took place. Thus, in a process view: Customer Service is a process for providing significant value-added benefits to the supply chain in a cost-effective way. Example: KEY ACCOUNTS!!!
Theory of 80-20 /20-80
COMMUNICATION!!!!!
COMMUNICATION ACROSS THE ORGANIZATION IS VITAL!!!!
Customer service involves a consideration of what is needed to treat the customers in a desirable
Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.
The customer service is the ability of skilled employees, to provide products and services to their internal or external customers, to satisfy their needs, apparent or not, to enjoy an advertisement by word of mouth that will bring positive new buyers.
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is
Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.
Customer service is just a piece of the customer experience equation, although an important piece. In my experience, good customer service is always being positive and willing to assist your customers to the best of your ability. If you have an unhappy or upset customer it’s your job to find out why they feel this way and use that information to improve on your service, or your product. Without good customer service there is no great customer experience.
Customer service is the most critical factor that affects the retail business because it affects not only revenue/profit but also customer loyalty. Retailers need to focus on what the customers want and what they expect.
Customer Service provides assistance and advice to a company for individuals that use or purchase products or services. For example, if you go to a bank service the people who work in the bank will provide you with assistance and advice because they don’t want your business to fail, also, they will give you ideas and recommendation on what you should do on the current state of your current business
Customer service is an important factor in developing a wide and loyal customer base. A customer service plan examines customers' perceptions and expectations of a company, and guides the company through the process of bringing its customer service activities in line with customers' needs. A strong a customer service plan can help an organization to offer a competitive customer experience.
Good customer service is the foundation of a cohesive, well run business; good customer service is tailored around the needs and wants of the consumer. Providing a level of service like this means paying attention to the customers needs and wants and delivering the product and service in a manner that makes ordering procedure as simple as it can be, doing this acts as a catalyst for profit in that it entices customers to return meaning they will know your product and save money in marketing and advertising (Hurlbert W., 2007) and spread the brand awareness and attract new customers through friends.
The ability to provide consistently high levels of service can be the deciding factor for whether an IT provider makes the cut. In fact, customer service is the foundation for creating a new, high-performing IT culture that enjoys a solid level of trust and credibility, securing its position as an integral part of the business.
The customer service is the process of customer satisfaction with a product or service to ensure. Customer service may take the form of an in-person interaction, a telephone, self-service systems to
The variability of logistics performance is quite relevant. ALP has not been able to guarantee a reliable service to its customers in the last years. There seems to be a lack of organization when providing the service to the customers, in the sense of establishing priorities and