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If managers are unable to maintain employee loyalty, it makes it difficult to deliver efficient and effective care to our patients. What makes someone loyal to their current organization or job? Are there specific factors that you look for and desire to stay loyal to your current position and avoid burnout? How will you identify the factors needed to keep your employees loyal to you and your future organization while preventing them from burning out in their positions? Avoiding employee turnover is key to minimizing patient care errors, establishing more effective teamwork, and reducing overall costs.

You have been employed in the hospital’s business office for 12 years. Starting in a clerical capacity, you worked your way up through several jobs in the department. You consider yourself friends with all 14 other business office employees, and at least two of them are among your closest friends. Recently you were appointed business office manager. You willingly accepted the position. You believe that although one or two persons in the department may feel some slight resentment over your appointment, they are, for the most part, supportive. However, you realize that as a supervisor, it may sometimes be necessary for you to do things that are inconsistent with your feelings for this group of people, these people with whom you have worked for so long. Questions: Describe the effect of interpersonal communication when the supervisor is doing the talking. Describe the effect of interpersonal communication when the supervisor is doing the listening.

You have been Jeri Santos' sales manager for more than seven years. During that time, Jeri has exhibited consistent dedication to the company, her sales team, and her customers. Her behavior has been beyond reproach-and for the previous two years, Jeri has received the Salesperson of the Year Award for the company. Besides being an outstanding performer for the company, she is a genuinely nice person with a winning personality. Looking over Jeri's latest expense report, you noticed that she had meal expenses for herself and a customer last Thursday. However, you remember making a phone call to that same customer on the very same day to follow up with some information he had requested and being informed that he was out of town for the week. Your company has very strict policies regarding business expenses. < Which is the best thing to do?: 1. Assume Jeri just made a simple mistake by recording the wrong date and let it go-no follow up action is required. 2. Notify Jeri and the…

What specific steps can you start taking today to counteract the cognitive biases you have? Choose one bias you feel most applies to you, and develop and explain a plan to counteract it. (Don’t choose confirmation bias or disconfirmation bias, since that was the topic of our last Unit’s Discussion Board.) Many biases we’re studying are below: overtrusting shady sources undertrusting reliable sources overtrusting anecdotes overtrusting hearsay overtrusting my own memory closed-mindedness open-mindedness to a fault math biases overconfidence social pressure of conformity social pressure of normalcy familiarity bias rationalization Follow the Unit 7 reading “A Short Guide to Counteracting Biases” in creating your plan to mitigate your bias, and include the following in it: List events or times in your life that consistently trigger this bad habit. (see section III of “A Short Guide to Counteracting Biases”) What is a reasonable action or thought process you could do instead to replace…

Janice was a very successful Sales Representative at her company. As such she was promoted to the position of Sales Manager. However to everyone’s surprise she began exhibiting poor performance in this new role. What are some possible reasons for her poor performance?

You are part of a management consulting team retained by the Board of Directors of the company JC Penney with Ron Johnson's tenure.  Identify any issues emerging from the leadership style and behavior of the company’s CEO, Ron Johnson and propose recommendations to address these issues. Describe the potential implications and pitfalls of your recommendation(s). Focus, in particular, on the practical matters associated with implementing your ideas.

Entering the last year of formal education to become a future worker in the medical/Engineering/Education/Corporate and Business field, becoming excited. But fears and uncertainties also often arise. Be not afraid is a statement of assurance that God will always in us Under formation to become a medical worker, engineer, educator, businessman/woman, and others. As the journey towards a professional life, it is needed to stop and reflect; as a discern,   Guided Questions:   1. What to be consider as greatest fear for a graduating students? Why?

Oscar Munoz started as United’s CEO in 2015, by March 2017 named “Communicator of the Year” by PRWeek. Unfortunately, he fell from grace a month later due to United’s botched response to a flight-related incident.106 SUNDAY, APRIL 9: CHAOS ON FLIGHT 3411 A fully booked United flight 3411 was preparing to depart from Chicago to Louisville when gate agents realized that four airline crew members needed to get to Louisville. The gate agents asked for four volunteers to give up their seats in return for compensation. No one accepted United’s offer because the flight was the last one to Louisville that evening. United then decided to enact an “involuntary de-boarding situation,” in which four random passengers were directed to deplane. Three of the passengers deplaned without incident. The fourth, Dr. David Dao, refused, saying “I can’t get off the plane. I have to get home. I’m a doctor. I have to get to the hospital in the morning,” according to The Sentinel News.107 United employees…

The Chapter Vignette briefly introduced attribution theory. Do a Web search regarding attribution theory and identify the key characteristics of this theory .2.The Merriam-­Webster dictionary definition of theory can be found at http://www.merriam-webster.com/dictionary/theory. What is the definition of theory given at this site? How does it compare to the definition given in this chapter?

How do I respond to this in 100 words?Rewards are considered a vital key in creating employee devotion to increase performance and consistency (Bose & Maheshwary, 2019). When it comes to rewarding employees for their hard work, Plant Manager Henry Simms has various options available. When trying to motivate employees, they are often offered rewards such as additions to base pay, retirement contributions, commissions, profit sharing, cash bonuses, and meals (Employee, 2021). Employers generally focus on maintaining operating costs for better economic gains, so providing additional monetary rewards can conflict with the firm's goals (Holley et al., 2017). Employees report that they prefer to receive rewards based on individual performance, such as an increase in base pay compared to single lump sums or incentive pay (Holley et al., 2017). Looking at the company budget for employee rewards would ultimately determine how they can be handled. I would recommend offering a lunch to both…

What did you know about inclusive leadership before starting any of the leadership modules, cultural intelligence trainings and high-performance team practices we covered? Elaborate.   What was your perception of this inclusive learning environment before starting any of the leadership modules, cultural intelligence trainings and high-performance team practices we covered?   What are the top two leadership skills you believe you were lacking before starting any of the leadership modules, cultural intelligence trainings and high-performance team practices we covered?

How to respond to this in 100 words? Organizational commitment is one of the most prominent things that drive successful organizations; more definitively, affective organizational commitment is the attitude or overall job satisfaction of an organization's employees (McShane & Von Glinow, 2022). As a manager, this is the type of organization we all want, as they are generally happy and want to come to work, unlike the employee found in a continuance commitment employee (McShane & Von Glinow, 2022). Although there are many power sources, the ones that lead to the assurance of affective power for this post, we will use referent power as an example. In my experience, this is used to gain the backing of employees through the belief in leadership and willingness to follow their leadership to the ends of the earth due to their interpersonal communication skills that allow for loyalty and commitment to the idea that they will never leave employees behind (Toscano, 2015).…

Management plays a crucial role in ensuring the smooth operation of businesses and organizations. It involves overseeing the allocation of resources, setting goals, making decisions, and guiding employees towards achieving common objectives. Effective management requires strong leadership skills, the ability to communicate clearly, and the capacity to adapt to changing circumstances. Additionally, successful managers must possess problem-solving abilities and be capable of fostering a positive work environment that encourages collaboration and innovation   Question: What are some strategies that managers can implement to improve employee engagement and productivity within an organization?

Avondale Industries’ senior leadership has identified several standout employees who are highly productive and motivated, have a great attitude, and have strong communication skills. The leadership team has asked the training and development office to develop a leadership training course for these outstanding employees. Which of the following is the best reason to offer leadership training?     Through the leadership training course, the company can teach effective ways to provide feedback to motivate and increase the skill level of their team members.   The leadership training course will improve the skills these employees have and enable them to make better decisions in their current roles.   Employees who receive opportunities for career growth through learning and development activities will likely stay with the company longer.   Providing leadership training will help these employees develop their own personal leadership style that team members will best respond to.

Twin Sisters Noodle House: Don’t Ever Leave Me The lady manager of a bank's branch in Malolos City was amused to hear her high school classmate, Marylou Andres, declare: "In my noodle house business, I never use paper to communicate with my subordinates. As soon as hire anyone, I give him or her verbal instructions on what I expect them to do. Once a week, I call everyone to a meeting and I relay to them my general Instructions for the week." Marylou and her twin sister, MaryAnn, jointly own and manage TWIN SISTERS NOODLE HOUSE. Their main shop is located at Malolos with a complement of nine Employees composed of a supervisor, a cook, an assistant cook, a cashier, two waiters, A driver, a security guard, and a janitor. At the beginning, there were only three of them, The twins and a helper. They did all they can to make the venture a viable concern. Between the three of them, they performed the various functions related to cooking, Purchasing, promoting, maintaining…

Janice has worked for Grandma B's Candies in the marketing department for 17 years. Last week, the CEO formally announced that Grandma B's was acquired by a large candy company wanting to expand its business into high-quality gourmet chocolates. Janice heard by way of the company grapevine that layoffs would occur in the days to come. She and her coworkers are very anxious and have gathered in the break room to chat. How could corporate leaders relieve employee anxiety in this situation?   a Listen to the grapevine and update employees through a media-rich channel, such as a face-to-face meeting. b Start laying off employees as quickly as possible and blame those employees for not working hard enough. c Use the grapevine to leak information about early retirement packages and generous severance packages for those who choose to leave. d Keep depending on the grapevine as the best way to communicate with employees.

Instructions In this exercise, read through the situational overview below. Using the information presented in Chapter 3 of your textbook, answer the following questions. Your answers should use a 12 point font, be double spaced, and use APA formatting to cite references on the last page of your assignment (if you use any external sources). It should be submitted as a Word or PDF document.  Situational Overview James Stilton is the chief executive officer (CEO) of RightLiving, Inc., a company that buys life insurance policies at a discount from terminally ill persons and sells the policies to investors. RightLiving pays the terminally ill patients a percentage of the future death benefit (usually 65%) and then sells the policies to investors for 85% of the value of the future benefit. The patients receive the cash to use for medical and other expenses, and the investors are "guaranteed" a positive return on their investment. The difference between the purchase and sale prices is…

Professor explains that he learned early in his career from his mentors at MoneyHeist Ltd the importance of managing individuals in a variety of ways and not intentionally intimidating people, but rather relating to them and their unique perspectives. As CEO, he wishes to encourage employees to complete tasks and take risks without fear. He inspires his teams by effectively communicating her goals and objectives. He also directed his management team to conduct employee performance evaluations every six months. Professor not only successfully led the company through this difficult period, but he also helped to build a stronger and more focused organization. MoneyHeist Ltd was turned around by Professor. Professor began working for the company in 1993 and worked his way up the corporate ladder, holding several management positions before becoming CEO in 2002. Based on his previous experience with MoneyHeist Ltd, he knew that when he took over, the company had powerful employees with…

The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…

The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…

Jenna has worked as a secretary for a small tech manufacturer for 45 years. In that time, she has weathered many interpersonal storms, from angry customers to new products to tight deadlines to a moody boss. Just today, she came to work and discovered that the company had been sold to a Chinese conglomerate and that she no longer has a job. As she considers her options, she hears through the grapevine that her boss has been orchestrating this buyout for six months, that he knew the Chinese firm would be terminating her because of her age, and that he will be walking away with a hefty reward for his negotiations. What best categorizes the situation, in regard to the five dimensions of the business environment? a) Competitive environment because of the buyout b) Technological environment because of the competitive advantage of e-commerce, Web presence, and bleeding-edge business technology J c) Global environment because of American outsourcing d) Social environment because of diversity…

Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee? View keyboard shortcuts   EditViewInsertFormatToolsTable 12pt   Paragraph                           Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee? V Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee?

Imagine that you have an exemplary team member who deserves a 20% raise based on their performance and dedication during the Covid-19 pandemic. You would love to give them the raise they deserve, but there isn't room in the current budget because of the belt-tightening your company had to do during the Pandemic. Use this opportunity to practice positive communication with employees and email this team member thanking them for their stellar performance. Tell them in the email that you wish you could give them the raise they deserve, and then explain why you cannot. Finally, offer them assurances that a raise will be approved once funds are available. Think about the best way to relay this information to the team member. How can you demonstrate good leadership skills in the email?

Juhaina, who is appointed as a software engineer, thinks that she will not need to have any writing ability for the job, because she is joining as an engineer and not as a writer. Explain why this belief is fundamentally flawed.

Read the article below before answering ALL the questions that follow: Utilizing Emotional Intelligence in the Workplace By Kendra Cherry Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication-and a hot topic not only in psychology, but in the business world. The term was coined by psychologists in the 1990s. Its use quickly spread into other areas including business, education, and popular culture. What Is Emotional Intelligence? Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, define emotional intelligence as the ability to recognize and understand emotions in oneself and others. This ability also involves using this emotional understanding to make decisions, solve problems, and communicate with others. According to Salovey and Mayer, there are four different…

1- Which of the following that embraces the thought of walk the talk. Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see   c. Educate your team d. Allow team leadership roles to vary     2- Which of the following undertaking requires the team to be equipped with appropriate information? Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary   3- Which of the following undertaking allows the shifting as the work evolves? Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary   4- By staying curious , you Group of answer choices a. engage with your people on a personal level b. are open and human c. help your group realize viewpoints outside of its own d. help build process efficiently   5- By showing your team you care you Group…

9 You are a new waiter at a four-star restaurant. You and several other employees have been asked by your manager to begin posting positive messages about your dining experience at the restaurant on Facebook, Instagram, and Twitter. Truth be told, the restaurant is living on its past reputation. The menu is boring, the food is overpriced, the carpet is worn thin, and the booths need to be repaired. You would not choose to dine at the restaurant. What would you do?

Employee engagement refers to the emotional commitment and level of dedication that employees have towards their work, organization, and its goals. Engaged employees are more likely to be productive, innovative, and loyal to their employer. Effective management plays a crucial role in fostering employee engagement by creating a positive work environment, providing opportunities for professional growth and development, and recognizing and rewarding employees for their contributions. Managers can enhance employee engagement through regular communication, feedback, and involvement in decision-making processes. Additionally, promoting work-life balance, encouraging teamwork and collaboration, and offering competitive compensation and benefits can further contribute to employee satisfaction and engagement   Question: How can managers identify the level of employee engagement within their teams, and what strategies can they implement to improve engagement levels and create a more motivated…