COM-FPX3700_MerriweatherJoia_assessment2-1

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Capella University *

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3700

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Management

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May 11, 2024

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docx

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5

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Institutional Barriers Joia Merriweather Capella University
Conflict Within an Organization Within an organization or institution, there are many factors that contribute to conflict. Inability to collaborate to accomplish tasks, status inconsistencies, lack of performance standards, and individual differences, can directly impact the performance of an organization overall, and cause various conflicts that impact the success of the company. Specific departments within an organization, share common goals, which require collaboration from all members of the team. Conflict arises when different expectations and personal goals, trumps the team’s ultimate common goal. Since all teammates contributions matter within a team setting, the interdependence makes avoiding conflict difficult. The next factor that contributes to conflict is status inconsistencies. Status inconsistency can be defined as occupying different vertical positions in two or more hierarchies. S ociologists believe that positions of status inconsistency might have strong effects on people’s behavior, which ultimately leads to conflict. Bacharach, S. B., Bamberger, P., & Mundell, B. (1993). In my current positions as a HEDIS/STARS project manager, I also hold credentials as a Licensed vocational nurse. Within my responsibility, I lead a group of nurse practitioners and RN’s, who possess more autonomy when it comes to “nurse level and rankings.” Going into this role, I presumed it would cause conflict, as I did not possess the same education as a nurse practitioner, but I am responsible for leading them towards achieving a 5-star quality Medicare rating. Also, I am much younger than my colleagues, as well as the only African American. These factors can also be considered statuses which may be inconsistently combined with me being in a position of leadership. Performance standards may also differ amongst race, gender, age and socioeconomic status. Conflict can arise when a colleague believes they are producing their best work, while a colleague within a different status
or from a different cultural background, may feel the results are subpar. While these factors can contribute to a negative outcome related to conflict, they can also lead to positive results. Functional Conflict vs. Dysfunctional Conflict Functional conflict involves encouraging the expression of different viewpoints from individuals within the company, and resolution of differences in a healthy way that fosters creativity, innovation and new ideas. In contrast, conflict that has no benefit to the company and causes ineffective communication, inefficiency and decreases workplace morale, is considered dysfunctional. It is important that leaders and management within an organization make their workspaces safe places, in order to foster positive conflict resolution. This level of comfortability improves office culture and employee morale. If employees are afraid to voice their concerns and don’t feel safe in their workplace, conflict can be dysfunctional, often leading to high turnover rates. It is important to foster effective, open communication in order to benefit from functional conflict. Open-minded leaders are aware of the benefit and possess the ability to generate positive outcomes as a result of this type of conflict. When an organization can successfully resolve conflict, positive outcomes such as growth, improvement and expansion take place. The belief that conflict can be suppressed or totally eliminated can hinder a organization’s growth due to lack of innovation and response. Without some level of constructive conflict, an organizations survival will be in jeopardy. Survival con only result when an organization can adapt to constant changes in the environment. Adaptation is possible only through change, and change is stimulated by conflict. Robbins, Stephen P.   (1974).   The best approach to resolve functional conflict is collaboration and accommodation, as represented by fostering open communication, and promoting innovation and new ideas.
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