You’re working in a call center that provides support to customers who are trying to install your company’s product at home. While working with an inexperienced customer over the telephone, you realize that she’s having trouble following your directions. What are some ways you can help customers even when they can’t see you face-to-face?

You’re working in a call center that provides support to customers who are trying to install your company’s product at home. While working with an inexperienced customer over the telephone, you realize that she’s having trouble following your directions. What are some ways you can help customers even when they can’t see you face-to-face?

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter16: Managerial Communication

Section16.2: Types Of Communications In Organizations

Problem 1CTQ: How are you managing your e-mails now? Are you mixing personal and school and work-related e-mails...

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