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- 3.Discuss Emotional Quotient Communication as a parameter of organization’s success.Match the Skill to the Skill description. Identifying your own emotions and the impact they have on your thoughts and actions. The ability to control spontaneous feelings, behaviors and urges that you have at any given moment. The ability to inspire and influence others as well as being a team player, effective communicator and resolve conflicts. The ability to understand the feelings, concerns and needs of others around you. 1. Self-Awareness 2. Self-Management 3. Social-Awareness 4. Relationship-Management 00form the statment do as a manager was the situtation handeld efectively As a manager, how would you handle an employee who was rude to a customer? As a manager, I would take over or have someone take over the interaction at hand to avoid any more conflict for the customer and my employee. Afterwards, I would pull my employee aside and figure out what happened and why it happened. Highlight where there might've been any gaps in communication and also to tell my employee to keep in mind that most interactions that turn this way is because the customer doesn't feel heard. Take a step back if needed. Repeat what is going on and make the customer feel heard so that for next time it doesn't escalate to how it did with maybe some yelling or what have you.
- 15. Personal conflict refers to the conflict that arises out of personal differences between people. True False 16. The strength of an organization’s culture is based to some degree on the ____ of associates and managers. A) homogeneity B) heterogeneity C) diversity D) homogeneity and heterogeneity E) both heterogeneity and diversity 17. One effective criterion is the team’s affective tone or the general emotional state of the team. True FalsePlease describe the concept of emotional intelligence. What are the four types of communication in the workplace? Of the various communication style, what is your own style? What is meant by non-verbal communication and why is it important in the HR setting?Select ne 14. Which one of the following is a teamwork skill? OA. Write and speak so that others understand OB. Identify the root cause of a problem OC. Respect the thoughts and opinions of others D. Be responsible for setting goals O Mark for review (Will be highlighted on the review page) >
- Let’s return to Jack and Jan. Use communication theory to discuss the reason why Jack doesn’t seem to be getting what Jan is saying. Do not blame but explain the role each plays in the interchange. 2. Discuss the differences between individual resiliency and family resiliency.How can a manager ensure effective communication within their team and with other stakeholders. Explain.32. You look amazing today, boss! Is it time to do my performance appraisal yet illustrates which influence tactic? ● legitimizing O are more input-oriented. personal appeal Ingratiation 4 pressure 33. Research has found that those high in Oego strength need strength equity sensitivity O O expectancy
- Jenneille has just started work at ABC Co. and believes that it was the best career move she ever made. She really believes in the work the company is doing and sees herself as an important member of the team. Jenneille demonstrates strong ________. Question 36 options: A) psychological attitude B) organizational commitment C) openness D) agreeableness E) extroversion1. List & describe key biographical characteristics. How are they relevant to OB? Age, Gender, Race, Ethnicity and Disability 2. How can organizations effectively manage diversity? 3. Compare and contrast the job attitudes. Job Satisfaction Job Involvement Psychological Empowerment Organizational Commitment Affective Commitment Continuance Commitment Normative Commitment Perceived Organizational Support Employee Engagement 4. How can managers increase job satisfaction and what are the organizational consequences when there are high or low level job satisfaction?Textbook: Organizational Communication: Approaches and Processes 7th Edition By: Katherine Miller 1. Discuss emotion rules for emtional display in the workplace. 2. Discuss burnout and the factors that contribute to burnout. How can communication cause burnout? 3. Discuss several obstacles to career advancement for women and minorities.