There are a lot of different understandings what defines "Quality". Please discuss the two different perspectives of quality (customer's and producer's perspective), show similarities and differences and underline your argumentation with practical cases for the different views. Please discuss also the implications of these different views for practical quality management.
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There are a lot of different understandings what defines "Quality". Please discuss the two different perspectives of quality (customer's and producer's perspective), show similarities and differences and underline your argumentation with practical cases for the different views. Please discuss also the implications of these different views for practical quality management.
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- There are a lot of different understandings what defines "Quality". Please discuss these different views, show similarities and differences and underline your argumentation with practical cases for the different views. Please discuss also the implications of these different views for practical quality managementDescribe the four dimensions of quality. Which is most important?What are the important activities in designing a quality programme? Discuss your answer on the Input (supplier relationship management), Process (process management) and Output (customer relationship management) perspectives.
- What are the four categories that cost of quality can be broken down into? According to Dr WE Deming Quality Management is a function of the management team, based on this statement, discuss the fourteen Quality related points for management to focus on.Discuss the steps involved in strategic quality planning.How is quality defined from a customer perspective?
- Describe what is the reduction of variability in quality management and discuss what are the positive aspects of it?discuss the 8 principles of a Quality Management Systems, utilising practical examples for each principle (You can an existing company for application purposes). 1.Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. Systems approach 6. Continual improvement 7. Factual approach to decision making 8. Mutally beneficial suppliers relationsDescribe several ways to develop and measure quality. What would be your key metrics and why?
- What is the relationship between quality management and customer satisfaction ?Discuss using an example .From the perspective of a producer, quality is perceived as a set of standards and specifications that must be met by a product while from the consumer perspective quality is viewed as attributes that satisfy their individual needs in the product. Discuss the following and give examples from the AUTOMOBILE manufacturing side and the HOSPITALITY service industry side. A. Quality dimension B. Determinants of quality C. Cost of quality D. ISO 9000 standard E. Cost of quality F. Total quality management.. Quality costs fall under two categories. Name each category and think of an example to illustrate the category.