The table below contains performance measures companies might use as internal business process measures in their balanced scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time. Required: For each measure, place an X in one of the three columns indicating whether the measure would be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy. Item Example Number of patents approved (+) 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+) 4. Non-value-added activity costs (-) 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product designs (+) 7. Number of customized products co-designed with customers (+) 8. Defect-free units as a percentage of completed units (+) 9. Number of options available for customers to choose from (+) Operational Product Excellence Leadership X Customer Intimacy
The table below contains performance measures companies might use as internal business process measures in their balanced scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time. Required: For each measure, place an X in one of the three columns indicating whether the measure would be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy. Item Example Number of patents approved (+) 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+) 4. Non-value-added activity costs (-) 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product designs (+) 7. Number of customized products co-designed with customers (+) 8. Defect-free units as a percentage of completed units (+) 9. Number of options available for customers to choose from (+) Operational Product Excellence Leadership X Customer Intimacy
Managerial Accounting: The Cornerstone of Business Decision-Making
7th Edition
ISBN:9781337115773
Author:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Publisher:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Chapter11: Performance Evaluation And Decentralization
Section: Chapter Questions
Problem 48P: (Appendix 11A) Balanced Scorecard The following list gives a number of measures associated with the...
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