Jalancu Juviai uThe following are a number of measures associated with the Balanced Scorecard.Required:1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth.a. Number of new customersb. Percentage of customer complaints resolved with one contactC. Unit product costd.Cost per distribution channele. Suggestions per employeef.Warranty repair costsConsumer satisfaction (from surveys)Cycle time for solving a customer problemStrategic job coverage ratioj.On-time delivery percentagek. Percentage of revenues from new products2. Select an additional measure that would be appropriate for each of the four perspectives.Contribution margin by product ▾Number of complaintsNumber of accidents per monthHours of continuing education provided per monthg.h.i.FinancialCustomerCustomerInternal business processFinancialFinancialLearning and growthLearning and growthCustomerInternal business processLearning and growthCustomerFinancialInternal business processLearning and growthO

Balanced-scorecard is a strategic vision to measure the performance and to evaluate various…

The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact Unit product cost d. Cost per distribution channel C. Customer Internal business process Financial Financial

The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact Unit product cost d. Cost per distribution channel C. Customer Internal business process Financial Financial

Cornerstones of Cost Management (Cornerstones Series)

4th Edition

ISBN:9781305970663

Author:Don R. Hansen, Maryanne M. Mowen

Publisher:Don R. Hansen, Maryanne M. Mowen

Chapter13: The Balanced Scorecard: Strategic-based Control

Section: Chapter Questions

Problem 7E: Consider the following list of scorecard measures: a. Product profitability b. Ratings from customer...

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Consider the following list of scorecard measures: a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover percentages i. First-pass yields j. On-time delivery percentage k. Percentage of revenues from new sources l. Economic value added Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service.
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Describing the balanced scorecard and identifying key performance indicators for each perspective Consider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses. Choose from the financial perspective, customer perspective, internal business perspective, and the learning and growth perspective. a. Number of customer complaints b. Number of information system upgrades completed c. Residual income d. New product development time e. Employee turnover rate f. Percentage of products with online help manuals g. Customer retention h. Percentage of compensation based on performance i. Percentage of orders filled each week j. Gross margin growth k. Number of new patents l. Employee satisfaction ratings m. Manufacturing cycle time (average length of production process) n. Earnings growth o. Average machine setup time p. Number of new customers q. Employee promotion rate r. Cash flow from operations s. Customer…
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Question Content Area AnaCarolina and Jaco, accountants for Duke Manufacturing, are tasked with determining appropriate performance metrics for the financial perspective of Duke's balanced scorecard. Which of the following is the best metric for this situation? a. material price variance b. return on investment c. customer satisfaction rating d. operating throughout
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Choose the one correct answer: The measurement, % of market share, would most likely be placed in which perspective of Balanced Scorecard? A. FinancialB. CustomerC. Learning & GrowthD. Product Innovation Which of the following activities should be reduced or eliminated in order that manufacturing efficiency increases?A. Training of LaborersB. Moving time of work-in process materials from one work station to another.C. None of the above.D. Amount of time consumed by a laborer to add new features to the product. All are financial measures, except:Reduction of past due accountsEarnings per shareMarket shareRevenue growth