The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customers' parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don't get in until after the feature has started.) Use Exhibit 10.9. a. What is the average customer time in the system? (Round your answer to 2 decimal places.) Answer is complete and correct. 3.00 minutes Average customer time b. What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? (Round your answer to 3 decimal places.) Answer is complete and correct. 0.750 minutes Average time in system

The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customers' parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don't get in until after the feature has started.) Use Exhibit 10.9. a. What is the average customer time in the system? (Round your answer to 2 decimal places.) Answer is complete and correct. 3.00 minutes Average customer time b. What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? (Round your answer to 3 decimal places.) Answer is complete and correct. 0.750 minutes Average time in system

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 26P

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MGMT Hospital Inc is a private concern that recently opened its doors to the public in the suburbsamidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, onceinside, there is just the hustle and bustle of hospital staff going back and forth. A hospitalreadmission is when a patient who is discharged from the hospital, is re-admitted again within acertain period of time. Hospital readmission rates for certain conditions are now considered anindicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers forMedicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP)which aims to improve quality of care for patients and reduce health care spending by applyingpayment penalties to hospitals that have more than expected readmission rates for certain conditions.Although diabetes is not yet included in the penalty measures, the program is regularly adding newdisease conditions to the…