Question One The article affirms that there are four different levels of emotional intelligence which are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotions Discuss with the use of examples to support your answer, any TWO (2) of the four levels of emotional intelligence that you believe is most essential in the workplace. Question Two Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.
Question One The article affirms that there are four different levels of emotional intelligence which are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotions Discuss with the use of examples to support your answer, any TWO (2) of the four levels of emotional intelligence that you believe is most essential in the workplace. Question Two Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 4DQ
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