QUESTION 12 Claus manages a large business unit in a global corporation. Recently, the business unit has experienced recruiting failures. Claus needs to change the long-standing recruiting process, although many staff will resist any changes, including Nick, a tremendous talent but a "loose cannon." Nick has been vocal in his criticism of the recruiting program. What is a covert tactic that Claus might successfully employ to change his recruiting program and gain the staff's acceptance of the changes? Use co-optation by asking Nick to serve a significant role in the change process. Withhold communication about the nature of the change or its logic. Announce that incentives (promotions and bonuses) will be withheld until all resistance to change ceases. Use "new blood" to design and implement the change, not the key stakeholders who are affected by the change. Design the new program over a weekend, and announce it on Monday, to be effective immediately. O O O O QUESTION 13 To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through education and communication. manipulation and cooptation. facilitation and support. explicit and implicit coercion. negotiation and rewards. 0 000 QUESTION 8 Estelle Melendez, factory manager at West Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable." Estelle has identified a(n) force-field analysis. O O loophole. guiding coalition. ambidexterity. performance gap.
QUESTION 12 Claus manages a large business unit in a global corporation. Recently, the business unit has experienced recruiting failures. Claus needs to change the long-standing recruiting process, although many staff will resist any changes, including Nick, a tremendous talent but a "loose cannon." Nick has been vocal in his criticism of the recruiting program. What is a covert tactic that Claus might successfully employ to change his recruiting program and gain the staff's acceptance of the changes? Use co-optation by asking Nick to serve a significant role in the change process. Withhold communication about the nature of the change or its logic. Announce that incentives (promotions and bonuses) will be withheld until all resistance to change ceases. Use "new blood" to design and implement the change, not the key stakeholders who are affected by the change. Design the new program over a weekend, and announce it on Monday, to be effective immediately. O O O O QUESTION 13 To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through education and communication. manipulation and cooptation. facilitation and support. explicit and implicit coercion. negotiation and rewards. 0 000 QUESTION 8 Estelle Melendez, factory manager at West Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable." Estelle has identified a(n) force-field analysis. O O loophole. guiding coalition. ambidexterity. performance gap.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:QUESTION 12
Claus manages a large business unit in a global corporation. Recently, the business unit has experienced recruiting failures. Claus needs to change
the long-standing recruiting process, although many staff will resist any changes, including Nick, a tremendous talent but a "loose cannon." Nick
has been vocal in his criticism of the recruiting program. What is covert tactic that Claus might successfully employ to change his recruiting
program and gain the staff's acceptance of the changes?
Use co-optation by asking Nick to serve a significant role in the change process.
Withhold communication about the nature of the change or its logic.
Announce that incentives (promotions and bonuses) will be withheld until all resistance to change ceases.
Use "new blood" to design and implement the change, not the key stakeholders who are affected by the change.
O Design the new program over a weekend, and announce it on Monday, to be effective immediately.
QUESTION 13
To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union
official to the company's executive committee. This is an example of managing resistance through
education and communication.
O manipulation and cooptation.
Ofacilitation and support.
O explicit and implicit coercion.
negotiation and rewards.
QUESTION 8
Estelle Melendez, factory manager at West Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your
shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable." Estelle has
identified a(n)
force-field analysis.
O loophole.
O guiding coalition.
Oambidexterity.
Operformance gap.
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