) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?

) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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Perkins Company has been experiencing lost sales and high returns recently, so they decided to undertake a comprehensive quality program. Here are factors being considered: Finished products need to be inspected before shippingEstimated cost: $45,000 Production equipment needs upgradingEstimated cost: $400,000 Perkins knows that if it undertakes this program, it will be able to reduce warranty repair costs by $25,000. They also know they will be able to avoid lost profits by retaining customers, but they cannot quantify that benefit with any degree of precision. Should Perkins go ahead with the quality program? A) Yes, they should, regardless of any other considerations. B) No, they should not. C) They should, only if the benefit of avoiding lost profits is estimated to be over $420,000. D) They should, only if the benefit of avoiding lost profits is estimated to be over $445,000.
i) The concept of quality is considered to have evolved through stages. However, quality is used to describe a prestigious product. It is one that fits the intended customer’s requirements. Impliedly, the product should possess attributes that enables it meet the customer’s requirement or specification. Now, in identifiably distinctive manner, differentiate quality control from the others or quality assurance. ii) Briefly define hazard, when uncertainty is defined as being a situation in which the determination of risk factors is not possible. It is difficult therefore to calculate the effect of uncertainty upon the tender, and a discussion of uncertainty is out of place here. A builder will see risks in two distinct categories: (a). those that can be insured against and,( b). those that cannot be insured against.
Summarize and create conclusion to this statement: We all know that the first factor that the customer is looking for before buying the product is the quality of the goods. If the company decided to use low-cost materials in order to reduce the total cost of goods sold and for them to lift up the net income, then it will only result to a negative outcome. A company's overall strength can be maintained by focusing on quality. It has a wide range of effects on a business. When a company tries to save money by using low-cost raw materials, it may end up producing low-quality products with defects and errors. The cost of poor quality includes not only costs associated with product defects, but also costs associated with company procedures, practices, or operations that result in defects or errors. Poor quality can also harm your brand, impair consumer relationships, and add significant operational and financial costs.
From the perspective of a producer, quality is perceived as a set of standards and specifications that must be met by a product while from the consumer perspective quality is viewed as attributes that satisfy their individual needs in the product. Discuss the following and give examples from the AUTOMOBILE manufacturing side and the HOSPITALITY service industry side. A. Quality dimension B. Determinants of quality C. Cost of quality D. ISO 9000 standard E. Cost of quality F. Total quality management.
Quality is defined by the American Society for Quality Control as Select one: a.the characteristics of a product or service that affect its ability to satisfy the needs of customers. b.a series of activities designed to create excellence in a product or service. c.a special rank designated for manufactured products that have less than one defect per hundred. d.any output that meets the specific standards of a society. Quality management is applicable to Select one: a.manufacturing but not service businesses. b.service but not manufacturing businesses. c.both service and manufacturing businesses. d.neither service nor manufacturing businesses.
One way to think about quality is the degree to which performance of a product or service meets or exceeds customer expectations. Customer expectations can be broken down into a number of dimensions that customers use to judge the quality of a product or service. The dimensions used for products are somewhat different from those used for services. (a) State the dimensions of quality and give a brief description of each for:(i) A product(ii) A service (b) Give one example of each of the product quality dimensions for a car.
Explain what an internal quality assurance bolan should contain?
The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
Aurora Electronics has received a large number of customer complaints and returns for a DVD player that it manufactures. When a DVD is inserted into the loading mechanism, it can become stuck and difficult to remove. Consumers will attempt to pull out the DVD drawer with their fingers or pry it open with an object such as a knife, pencil, or screwdriver, frequently damaging the DVD or injuring themselves. What are the various costs of poor quality and quality assurance that may be associated with this quality issue?
Mr. Abdur Rahman the manager of Quality Control Department knows that there are costs of doing things wrong. To control the total cost, he is trying to identify the Cost of Quality (COQ) along with the ways of quality improvements. Fortunately, during his investigation, Mr. Abdur Rahman observed that there are four major categories within the COQ which have profound impact on the overall cost. By keeping this context in mind, please define how the components of COQ may help Mr. Abdur Rahman to control the overall cost
Briefly define the quality characteristics that a buyer considers when purchasing a product and apply them to a specific product.
Project Quality Management involves the processes and activities of a project organization to determine quality policies, objectives, and responsibilities to ensure that the project will satisfy the needs for which it was undertaken. Conclude on the activities project managers shouldn’t indulge THEMSELVES in to avoid delivering less quality task.