PERFORMANCE
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Q: multicultural and globally diverse environment
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Give the operational definition (it should be measurable, needs a standard procedure in measuring a concept) of the following:
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- Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards Clear my choiceConsider the illustration below. a/Briefly design a short section of a survey questionnaire , with only three questions, to identify the most important attributes when customers are choosing a coffee shop and how they would rank the importance of the attributes. b/ explain how you would analyse and interpret the data for the three questions designed.Houston North Hospital is trying to improve itsimage by providing a positive experience for its patients and theirrelatives. Part of the “image” program involves providing tasty,inviting patient meals that are also healthful. A questionnaireaccompanies each meal served, asking the patient, among otherthings, whether he or she is satisfied or unsatisfied with the meal.A 100-patient sample of the survey results over the past 7 daysyielded the following data:
- Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 100-patient sample of the survey results over the past 7 days yielded the following data: No. of Unsatisfied Day Patients Sample Size 1 24 100 2 22 100 3 8 100 4 15 100 10 100 26 100 7 17 100please help with this question using the sensitivity report and explain how you got the answerUnderstand the primary techniques used to analyze diagnostic data. Outline the process issues associated with data feedback. Describe and evaluate the survey feedback intervention
- Consider the image below. Briefly design a short section of a survey questionnaire , with only three questions, to identify the most important attributes when customers are choosing a coffee shop and how they would rank the importance of the attributes.28. Which two of the following are perspectives from the balanced scorecard performance measurement model for achieving an organization's strategic objectives? Innovation and learning Firm infrastructure Operations Internal business processes Technology development 29. Which of the following is the best method for visualizing data about trends over time for several data sets on a single chart? A clustered bar chart A component bar chart A line chart A pie chartHouston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 50-patient sample of the survey results over the past 7 days yielded the following data: Day No. of Unsatisfied Patients Sample Size 1 26 50 2 20 50 3 10 50 4 15 50 5 12 50 6 26 50 7 15 50 The control limits to include 99.73% of the random variation in meal satisfaction are: UCLp= (enter your response as a number between 0 and 1, rounded to three decimal places). LCLp = (enter your response as a number between 0 and 1, rounded to three decimal places).…
- why acceptance sampling is the basis for statistical control of the quality management process (Need details step by step Explanation for broad question)Houston North Hospital is trying to improve itsimage by providing a positive experience for its patients and theirrelatives. Part of the "image" program involves providing tasty,inviting patient meals that a re also healthful. A questionnaireaccompanies each meal served, asking the patient, among otherthings, whether he or she is satisfied or unsatisfied with the meal.A 100-patient sample of the survey results over the past 7 daysyielded the following data: Construct a p-cbart that plots the percentage of patients unsatisfiedwith their meals. Set the control limits to include 99.73%of the random variation in meal satisfaction. Comment on yourresults.P7-What type of data could be used to monitor the performance of a restaurant such as McDonald's P8-What measures or actions would be used to improve the consistent quality and speed of preparing fast food for customers