Part A:We know that providing appropriate service quality to the customer for any order fulfillment system is crucial for the firm’s sustainability and profitability. Critically review any situation where you had a positive or negative experience with services of firm in view of  “extended service model.” Hint : As a critical analyst, evaluate their services based on the “extended service model.”

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 5.1SC: Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing...
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Part A:We know that providing appropriate service quality to the customer for any order fulfillment system is crucial for the firm’s sustainability and profitability. Critically review any situation where you had a positive or negative experience with services of firm in view of  “extended service model.”

Hint : As a critical analyst, evaluate their services based on the “extended service model.”

Part b:

Consider any manufacturing organization working in Pakistan. Draw their existing necessary logistical arrangement through a simple “point and node diagram.” This means you need to mention where their facilities are and how they are connected with each other. Moreover, with that diagram's help, explain the flow of goods from the supplier to the customer.

(Hint 1: Just mention key suppliers, plant location, warehouses, and key territories where they move their goods for their customers. When the use point to point  strategy and when they opt hub and spoke

Hint 2: For gathering such necessary information, you need to ask few basic questions from any professional you know)

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