LPC Bank operates a call centre to deal with customer queries. The following information is available: 120 call centre operators work in teams. Each team has a supervisor. There are eight supervisors. Call centre operators are paid RM8 per hour and supervisors are paid RM15 per hour. All staff work a 36-hour week. Bonuses are paid to call centre operators if they achieve efficiency and quality targets. For example, if 100% efficiency and quality are achieved the call centre operator receives a bonus of 20% of their basic pay. Bonuses are paid to supervisors if their teams achieve targets. For example, if the team achieves the target of 100% then the supervisor receives a bonus of 20% of their basic pay. Targets and bonuses for call centre operators and supervisors are given in the table below: Target achieved 100% 95% 90% Bonus paid 20% 15% 10% In week 12 the number of call centre operators and supervisors achieving targets was as follows: Target achieved 100% 95% 90% Call centre operators 10 18 25 Supervisors 0 1 3 Required: Calculate the total wage cost in week 12 (to the nearest RM)
LPC Bank operates a call centre to deal with customer queries. The following information is available: 120 call centre operators work in teams. Each team has a supervisor. There are eight supervisors. Call centre operators are paid RM8 per hour and supervisors are paid RM15 per hour. All staff work a 36-hour week. Bonuses are paid to call centre operators if they achieve efficiency and quality targets. For example, if 100% efficiency and quality are achieved the call centre operator receives a bonus of 20% of their basic pay. Bonuses are paid to supervisors if their teams achieve targets. For example, if the team achieves the target of 100% then the supervisor receives a bonus of 20% of their basic pay. Targets and bonuses for call centre operators and supervisors are given in the table below: Target achieved 100% 95% 90% Bonus paid 20% 15% 10% In week 12 the number of call centre operators and supervisors achieving targets was as follows: Target achieved 100% 95% 90% Call centre operators 10 18 25 Supervisors 0 1 3 Required: Calculate the total wage cost in week 12 (to the nearest RM)
Chapter10: Short-term Decision Making
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- LPC Bank operates a call centre to deal with customer queries. The following information is available:
- 120 call centre operators work in teams. Each team has a supervisor. There are eight supervisors.
- Call centre operators are paid RM8 per hour and supervisors are paid RM15 per hour.
- All staff work a 36-hour week.
- Bonuses are paid to call centre operators if they achieve efficiency and quality targets. For example, if 100% efficiency and quality are achieved the call centre operator receives a bonus of 20% of their basic pay.
- Bonuses are paid to supervisors if their teams achieve targets. For example, if the team achieves the target of 100% then the supervisor receives a bonus of 20% of their basic pay.
Targets and bonuses for call centre operators and supervisors are given in the table below:
Target achieved |
100% |
95% |
90% |
Bonus paid |
20% |
15% |
10% |
In week 12 the number of call centre operators and supervisors achieving targets was as follows:
Target achieved |
100% |
95% |
90% |
Call centre operators |
10 |
18 |
25 |
Supervisors |
0 |
1 |
3 |
Required:
Calculate the total wage cost in week 12 (to the nearest RM)
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