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- Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards Clear my choicePost Covid-19 will inevitably change the expectations of the customer in relation to restaurant service. Watch the advertisement ( https://www.youtube.com/watch?v=QX64tBjRkwM&t=11s) of the country’s number one fast food chain, Jollibee in going beyond the extra mile to ensure the safety of its customers while continuing to deliver quality food and service. Read also reopening guidelines of hotels and restaurants in Florida, USA and react whether the guidelines can be applied to the establishments in our country. In your opinion and observation, what are the "now normal" strategies in the restaurant service? How did the staff interact with the guest?A hospital specializing in the care of patients with various forms of heart disease is attempting to determine the cause of readmission of its patients. Should it rely of the results of general studies such as those described here or should it gather its own data, perform an analysis and draw its own conclusions ? Support your recommendation .
- Analyse the issues described below using root cause analysis techniques. A travel agency has recently lost several medium-sized and large corporate customers due to complaints about poor customer service. The management team of the travel agency decided to appoint a team of analysts to address this problem. The team gathered data by conducting interviews and surveys with current and past corporate customers and gathering customer feedback data that the travel agency has recorded over time. About 2% of customers complained about errors made in their bookings. On one occasion, a customer requested a change to a flight booking. The travel agent wrote an e-mail to the customer suggesting that the change had been made and attached a modified travel itinerary. However, it later turned out that the flight reservation system had not confirmed the modified booking. As a result, the customer was not allowed to board the flight, leading to a series of severe inconveniences for the customer.…The chart below is a summary of the main results of a test data set representing the population observed purchasing a virtual digital assistant. What does the accuracy rate indicate? Metrics Metric Value Accuracy (#correct) 178 Accuracy (%correct) 85.6 Specificity 0.88219 Sensitivity (Recall) 0.6 Precision 0.82400 F1 Score 0.88213 Success Class 1 Success Probability 0.4 Multiple Choice 85.6% of the population has purchased a virtual assistant. 60% of the observations are correctly classified. 85.6% of the observations are correctly classified. 14.4% of the observations are correctly classified. Explain all the incorrect answers alsoA local manufacturing firm which produces engineer to order and assemble to order high value products for the pharmaceutical industry has recently been requested by its owner to provide a proposal on the benefits of a predictive performance model and methodology from a workshop that you have recently completed. You are requested to produce the following report: 1. Review the current state of the practice of performance reporting within firms. 2. Suggest a suite of appropriate key performance measures. 3. Explain the benefits of an Ex-Ante or Predictive Performance approach to enterprise performance management. 4. Recommend a methodology on how this type of Enterprise Performance Model might be deployed within actual firms. It is recommended that you use appropriate examples from the literature or your prior industrial experience to support any recommendations that you provide.
- Suppose you want to estimate the proportion of cars that are sport utility vehicles (SUVs) being driven in Kansas City, Missouri, at rush hour by standing on the corner of I-70 and I-470 and counting SUVs. You believe the figure is no higher than 0.40. If you want the error of the confidence interval to be no greater than .03, how many cars should you randomly sample? Use a 90% level of confidence. Appendix A Statistical Tables (Round your answer up to the nearest integer.) Sample enter a number of cars rounded to the nearest integerDifferentiate between variance analysis and sensitivity analysis. Look at these areas: when managers should use either of the two analyses? What managers should be cautious about? Why both types of analysis are needed by healthcare managers?Identifying Dependent, Independent and controlled Variables and draw an example of model of study that shows the variables in a study of a cause-and-effect relationship.
- 5. What are the main statistical tools used for quality control and quality improvement?Is there any value in having the option of using an FMS?Analyze the metrics on the dashboard to determine whether the organization is meeting its KPIs or not from the front end RCA and the Middle end RCA Front-end RCAAccurate patient demographics (correct spelling of name, middle initial, address, phone number, date of birth) are collected at registration.89%(Color: Yellow)87%(Color: Yellow)92%(Color: Yellow)92%(Color: Yellow)Insurance is verified and insurance card is scanned or copied upon initial visit or admission.71%(Color: Red)68%(Color: Red)92%(Color: Yellow)75%(Color: Red)Required prior authorizations are obtained before procedures are scheduled.98%(Color: Green)99%(Color: Green)89%(Color: Yellow)85%(Color: Yellow)Patients without insurance or potential high out-of-pocket costs will be provided information about the organization’s financial assistance program at the time of registration.48%(Color: Red)32%(Color: Red)30%(Color: Red)51%(Color: Red) Middle-End RCA Charges are captured for services provided. 91%(Color: Yellow)92%(Color:…